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So, even though I had followed the instructions to install Office 2016 from Office 365 home, it was not successful even after 5 tries, restarting, uninstalling, restarting...my biggest issue is Visio 2013. I purchased it as I need it! But why can't I find any way to just upgrade Visio from 2013 to 2016? There is no instruction! I do not want to buy the new Visio 2016 when I only purchased Visio 2013 a few months ago. Please help!!!
A family of Microsoft relational database management systems designed for ease of use.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We are reaching out to individuals on the thread through Private Messages with guidance on their issue.
For others facing the same problem please get back to us.
Thank you.
I had the same happing to me just 1 week ago, its shameless how we the customers are being treated.
This is great, but what if you don't have your product key. I spent 2 hours on the phone with the answer desk and in the end they said you need your product key. they could see the purchase order on my account and the order number but no product key. they said it was my fault for not keeping the product key, even though on their web sites it says you don't need it.
We just noticed this the other way around. Visio 2016 installation removed the Office 2013 suite. Not too happy about this.
Took 10 hours to get resolved.