The server you are trying to access is using an authentication protocol not supported by this version of Office.

Anonymous
2016-01-03T04:23:13+00:00

since windows update 1511, or since i installed the new office 2016 apps in my office 365 for small business environment, i got this message more and more frequently when my laptop starts, or tries to access the onedrive for business server using the groove.exe program. it was getting annoying. it lasts for weeks now. i tried several entries in the communities and found nothing helpful. i removed and reinstalled the office 2016 apps three times and nothing changed.

now i managed to identify where groove.exe resides (c:\program files\microsoft office\root\office16) and delete it to cap this nonsense. i know this solution does not help those poor people relying on microsoft and using good old groove under it's onedrive label to store and exchange sensitive data. i used it to share photos with my business colleagues; this no longer works but is not vital. the data once uploaded using groove are still safe on my sharepoint site and remain accessible using the browser. 

i strongly urge microsoft to re-install the authentication protocol used by office 2016 because this issue turns its loyal users away from all its other cloud offerings. moreover, i expect a statement from microsoft why quality controls was not able to prevent this issue. it is a serious violation of the office 365 contracts with microsoft.

[reposted from http://answers.microsoft.com/en-us/office/forum/office_2016-office_storage/the-server-you-are-trying-to-access-is-using-an/613fba96-c432-479a-96e0-6df51a9da4fa]

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2016-01-07T15:41:29+00:00

    I had this issue today after I changed my password earlier this week. It began popping up once our main Site Library was changed, and it could not get the new files.

    I decided to go down the rabbit hole of trying the new client, and the process of setting it up required me to stop syncing my current library, rename that folder, and then adding a registry value to enable the addition of my work account. That worked great, even with 2-factor authentication enabled. However, I was only given access to my Personal OneDrive for Business. I read a little further on in the documentation that Site Libraries would not be supported in the new client yet, so I opened Groove.exe back up and setup the site again like a fresh install. It worked just fine also, without having to dig into any Office caches or anything.

    I really appreciate the ease of setup of this new OneDrive client, and really hope to see Site Libraries added soon, since that's the main thing we use here.

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  2. Anonymous
    2016-01-07T14:16:47+00:00

    Maybe acknowledging that this is not a client but a server problem is half the way to resolution

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  3. Anonymous
    2016-01-07T13:35:03+00:00

    Ling

    I too have had the same problem as Thomas.  I have refreshed, cleared caches, yanked out the registry logs all from the suggestion of MSFT Support staff.  One Drive for Business is still not working. I even attempted to get the new download and when I called I was told your company would not help me, that I had to deal with my hosting company, who does not even make the product, they sell the product for your company.  

    I'm frustrated to say the least that I cannot get this resolved, we pay a pretty penny each year for your company's software and services to not be able to use either.

    I'd like to get this resolved by tomorrow, is that possible?

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  4. Anonymous
    2016-01-07T11:09:24+00:00

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  5. Anonymous
    2016-01-07T11:07:06+00:00

    dear all,

    something new. got this error in addition after clear cash and credentials.

    thanks,

    vladimir

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