Excel (Office 365): Program works, but splash screen won't disappear

Anonymous
2016-03-30T00:08:25+00:00

Recently, I noticed that when I open Excel for Office 365, the program opens and runs fine, but the splash screen doesn't disappear. It remains in the background once the program starts. Other windows open on top of it, it's just annoying that it won't go away. I can minimize and and move it around, but that's it. I unchecked the box next to "Show the start screen when this application starts", but it still shows up. Updating Office also didn't help. It only seems to be a problem with Excel as neither Word nor PowerPoint has this issue.

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2016-05-11T17:15:52+00:00

I'm sorry that you were encountering this issue and for any inconvenience it may have caused.

This issue was occurring if you had disabled the "Show start screen" (to show a new blank workbook in Excel on boot) and had any add-in enabled.

We have addressed this issue in the latest release of Excel which is now available through Update.

Bob

Microsoft Excel Desktop Team

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  1. Anonymous
    2016-04-11T22:29:39+00:00

    Hi,

    From screenshot, it seems like it might be causing due to Add-in.

    Let's try starting Excel in safe mode following instructions mentioned below and verify the result.

    * Hold Windows key + R.

    * Copy and paste, or type the following command in the Open box, and then press Enter.

    Excel /safe

    Note: There is a space between Excel and '/'.

    If Excel works as expected in safe mode, disable the add-ins by following steps mentioned below and determine the problem causing add-in:

    a) Click on File menu, click Options, Add-ins, Go button besides Manage: Com-in Add.

    b) Check if there are add-ins listed, clear the checkbox.

    c) Close the Office program and restart it.

    d) Enable each add-in one at a time, restart the Word, and repeat the above procedure. If the issue reappears again, it will help you to determine which add-in is causing this issue.

    Please reply with the status of the issue so that we can help you better.

    Thank you.

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  2. Anonymous
    2016-04-11T22:16:01+00:00

    Hello - I've tried clicking on Excel while holding the Ctrl key, and it does not appear to do anything different.  I also don't see anything indicating it has opened in safe mode.  Here is the desktop with the open file and the splash screen still displaying.

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  3. Anonymous
    2016-04-11T21:05:44+00:00

    Hello,

    Thank you for reply.

    Press Ctrl and then click on Excel to open it in safe mode and check if issue persist.

    If issue persist, please provide screenshot of Excel to help you better.

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  4. Anonymous
    2016-04-11T20:48:50+00:00

    I checked Disable hardware graphics acceleration while an existing file was opened.  I closed the file, reopened it, and the splash screen remained until I closed the file, so I would say hardware acceleration is not the answer.  As I mentioned in my previous post, once you open the Options window, the splash screen goes away, which is why I closed the file and reopened it.

    I then created a new file (with hardware acceleration disabled already), and the splash screen appeared and remained until I clicked "Browse" in the "Save as" dialog.  I tried this again with another new file, this time moving the splash screen so it would remain visible while the Excel window was up.  I clicked File>Save As and the splash screen remained visible.  When I clicked the "Browse" button on the Save As window, the splash screen disappeared.  I tried this with an existing file (that was created long before this problem started) and got the same result.

    So I've found two things that seem to make the splash screen finally disappear.  The first is selecting File>Options (disappears as soon as you click "Options"), and File>Save As (disappears when you hit the "Browse" button on the "Save As" display).

    Hope this helps.

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