OFFICE STUCK AT "We're getting things ready" (Office for Windows)

Anonymous
2015-12-22T06:24:08+00:00

I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

Using a brand new Surface Pro 4 256gb i5 model

Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

114 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-04-26T02:59:48+00:00

    I found this fix :) Fixing the Registry

    Programs can be kept from running by adding them to a key called DisallowRun in the Windows Registry. To remove these restrictions, follow the following steps.

    1. Open regedit by clicking your start button and typing regedit and pressing enter. On Windows XP, Click Start, then run, then type regedit.
    2. Find **\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer**and delete the key called DisallowRun.

    Then run the office.exe app or installer as administrator.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2019-07-18T10:43:11+00:00

    I've same problem too.... but i've got the solution...

    Go to Windows Task Manager - Close Microsoft Office in background processes - Then run Microsoft Office 365 setup

    This is works for me.... Just try it :)

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2018-10-09T16:58:49+00:00

    Wow simple and really work for me. Thx my friend..

    Regards,

    Hartono

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2018-01-15T17:30:51+00:00

    I have just about had it with this total crap. "WE're setting up your account" and then you just DON"T ....

    Hours and hours WASTED

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2017-08-17T18:39:03+00:00

    I am stuck at the 'We're getting things ready' for over 24 hours when I am trying to add an account to my outlook. Is this normal?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments