OFFICE STUCK AT "We're getting things ready" (Office for Windows)

Anonymous
2015-12-22T06:24:08+00:00

I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

Using a brand new Surface Pro 4 256gb i5 model

Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2018-09-14T14:50:51+00:00

    My problem: each time I tried to install, orange box popped up, then disappeared after about 1.5 secs, then nothing.

    • Tried running as administrator - no joy.
    • Tried disabling all startup services and programs - no joy.
    • Went to https://diagnostics.office.com/#/, downloaded their tool and ran it.

    That worked.  Hope it does for you.

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  2. Anonymous
    2018-04-23T18:40:37+00:00

    I have tried many ways of this installation problem where the orange windows keep hanging, but this works! Thanks for the tips! I think Microsoft should have the code trap to handle this issue instead of just hanging the installation.

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  3. Anonymous
    2017-07-17T17:06:07+00:00

    did not work for me

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  4. Anonymous
    2016-05-12T17:42:36+00:00

    Hi,

    Check if the installations shows up in Control Panel. If it does, then try repair as suggested in the previous post. If you don't see the installation which was stuck/interrupted, you can refer the article below to use the Easy Fix tool to remove completely if there are any remains and try re-installing again.

    https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US

    If you have nay queries, do let us know.

    Thank you.

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  5. Anonymous
    2016-05-08T23:43:23+00:00

    Hello,

    Let's repair the Office suite following instructions mentioned in the article below and verify the result.

    You may refer to the following link for instructions on how to repair the Office suite.

    http://office.microsoft.com/en-us/excel-help/repair-office-programs-HA010357402.aspx

    I hope the above information helps. Keep us posted on the status of the issue and we will be glad to offer our assistance.

    Thank you.

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