OFFICE STUCK AT "We're getting things ready" (Office for Windows)

Anonymous
2015-12-22T06:24:08+00:00

I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

Using a brand new Surface Pro 4 256gb i5 model

Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2019-02-07T13:35:22+00:00

    RIGHT CLICK -> RUN AS ADMIN

    WORKED 100%

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  2. Anonymous
    2018-10-01T03:43:35+00:00

    I agree. It's the dumbest UI ever.

    I'm a programmer and a frequenter of the knowledge base, so even I can't troubleshoot something that doesn't give an error code or just stuck in a loop pretending it's working.

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  3. Anonymous
    2018-09-24T18:59:38+00:00

    Running as administrator got me further. We'll see how far. It's sad that it took a community member almost TWO F'in years later to come up with a solution to the initial issue  (on page FOUR of this thread). Pathetic! I killed the installation process and restarted it as an administrator. Got a message about not finding Powershell, which I DO have installed. Clicked ok on that message and the install finished. 

    I'm new to OneNote but I've been tortured for YEARS with Sharepoint and this is looking like deja vu.

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  4. Anonymous
    2018-09-16T06:15:53+00:00

    How do you unsubscribe from this thread?

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  5. Anonymous
    2018-08-23T21:00:59+00:00

    Done in just a moment .  45 minutes later and the bar barely moving...   How do Microsoft get away with this ****?  I lost a user account corrupted by am unwanted windows 10 update now outlook stops working overnight and you need a phd in computer science, and the patience of a saint, to get it back.

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