OFFICE STUCK AT "We're getting things ready" (Office for Windows)

Anonymous
2015-12-22T06:24:08+00:00

I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

Using a brand new Surface Pro 4 256gb i5 model

Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2021-08-16T17:35:41+00:00

    Running PowerShell as administrator worked for me.
    In my case, I noticed two PowerShell windows quickly appear and disappear when running OfficeSetup as admin.

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  2. Anonymous
    2021-05-13T10:18:35+00:00

    I found it what it was that day. These were the steps:

    -ctrl+R

    -regedit

    -HKEY_CURRENT_USER

    -SOFTWARE

    -Microsoft

    -delete "Office"

    -same process for HKEY_LOCAL_MACHINE 

    -restart

    -follow the same installation instructions of    Office through my email ONLY!

    -done

    I did as you said and all I got right now is the black screen and I couldn’t even repair my windows to start up once again. 

    I’m going to send my laptop for servicing. Please get rid of your reply here.

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  3. Anonymous
    2020-11-21T10:07:06+00:00

    hey, 

    You can find it explained in this video 

    https://www.youtube.com/watch?v=Ft9dFgu0k0k

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  4. Anonymous
    2017-10-23T10:07:57+00:00

    Having the same problem... Have tried running as administrator - any more suggestions?  I'm loathe to do anything that removes my existing Office package until I know this is going to work, as I can't be stuck without it for any length of time!!  However, it may be that this is necessary?

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  5. Anonymous
    2017-08-30T13:35:20+00:00

    I am stuck at the 'We're getting things ready' for over 24 hours when I am trying to add an account to my outlook. Is this normal?

    Same thing is happening to me! I'm determined to fix this since there is NO help given elsewhere for this issue.

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