Microsoft office Click-to-run process running with high CPU and memory

Anonymous
2015-01-04T09:11:11+00:00

HI There,

I have a HP pavilion laptop running windows 8.1 and office 2013.

Things have been fine from Feb to until Nov this year, after which point I noticed the mouse cursor showing the busy revolving circle all the time, performance was reduced and the computer sounded like it was constantly working.

I traced the problem to the Microsoft office Click-to-run process running with high CPU (5+%) and memory (50+mb). If I restarted the click-to-run service the use of computer resources dropped to minimal and the problems described in the first paragraph disappeared.

Unfortunately as time has gone on an error occurs when trying to stop the click-to-run process so the above restart fix does not work and the longer the laptop is on the worse the performance gets.

I have reinstalled office twice, I hace clicked the office repair option and searched the web for a solution all to no avail.

Please can somebody help find a solution as it is driving me mad and making my new laptop unusable. BTW my partner has a similar laptop setup with no issues.

Kind Regards

Bob.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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Anonymous
2015-01-20T15:29:20+00:00

Hi There,

I solve my problem.

Symptoms:

  • Process Office 15 click-to-run running constantly 20% CPU
  • Process MSOSYNC (document cache) 0% CPU and still restarting (on bacground)

The main problem is Document cache, because process MSOSYNC is not loaded and any orange tray icon (with arrow) as Office document cache in task bar is not visible.

How to solve this problem:

  1. disable service click-to-run (in services - set disabled)
  2. restart computer (click-to-run will be not loaded)
  3. open C:\Users\Username\AppData\Local\Microsoft\Office\Spw and delete all files
  4. open C:\Users\Username\AppData\Local\Microsoft\Office\15.0\OfficeFileCache and delete all files
  5. enable service click-to-run (set automatic)
  6. restart computer

The problem is solved - for me.

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  1. Anonymous
    2017-07-06T22:31:03+00:00

    AppData folder does not exist.

    Click to run opens even though taken out of start  up.

    5 click to run processes now running.

    Keeps coming back after disabling it even though no office programs running

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  2. Anonymous
    2017-01-17T09:18:00+00:00

    Got as far as C:\Users\Username\AppData\Local\Microsoft\Office then mine's different, version 16. Help, anybody?

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  3. Anonymous
    2016-02-06T16:41:23+00:00

    So, yes, no problem with doing this; this is standard for all services.  But, now that the Answer here isn't working because the folders mentioned do not exist, what are we to do now?  

    We are moving toward greater need for the system, and applications to have access to the internet for all kinds of reasons.  I believe we are seeing the day when MS needs to place this under a group of it's own, with the user having more information and controls.

    We would need to know what system parts need access to which resources, especially if they're going to run in the background and gobble up resources without our knowledge; and then, we need to be able to have a flexible model to allow this to happen with user control over how these clients are going to get the access they need; while allowing us to have unrestricted access to the resources of the machine when we need it.

    Many of the applications I use are resource intensive; when a background system decides to use resources without my awareness, the long process of diagnosing, and then ultimately disabling anything that's interfering with my resources... This is unacceptable even to me.  I want to stay up to date, I want these background clients to get the resources they need; I just like many others who have need of the computer's full resources, scientists, mathematicians, graphic developers, gamers, etc.  This is getting to be a burden and a war over the resources.  This is a prime example: 20% of the CPU's resources is a heck of lot of CPU time, what in the world could MS possibly need that much CPU for, and I don't have the resources to monitor if it's doing it all the time, or when it needs to do it or for how long.   Something needs to give.

    I think MS would rather not have us disabling system components as a method of controlling resources.  I know I'd rather not do that either.  I'm human and prone to making mistakes and may not be able to always return the system to the condition needed to do the job either of us needs to do.

    Also, with others, less experienced, trying to do this, the possibility of disabling a part of the system which is critical to security is very high.

    We need a new standard to govern this behavior for all of us, a method of monitoring with controls that allow us to all work together to share our system's resources in a cooperative and beneficial way.

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  4. Anonymous
    2016-02-06T16:30:28+00:00

    Now the other part is not there either... and none of this works... (sigh).  For some reason I'm always up to date, and apparently MS didn't want people doing this.  Instead of taking out our ability to fix this our way, they should find some way to allow us to manage things on our terms.  What in the heck could they be doing constantly to need 20% cpu time?

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