Office 2010 activation fails after SP2 with error 0x80070190

Anonymous
2013-07-23T21:05:23+00:00

Windows 7 Pro, Office 2010 Pro Plus

I put Office 2010 SP2 on three identically configured machines this morning.  Two of them had previously had Office 2010 activated, the third had not yet been activated.  After SP2 was installed, the two machines with previously-activated versions of Office 2010 continue to work correctly;  the third machine demands that I activate Office - the process appears to run, but then fails with error code 0x80070190.

An initial call to Support yielded a request for me to install Hotfix for Windows KB947821.  That installed correctly, but did not fix the problem.  Before I call back, I thought I would put something out here to see if others have come across this problem.

A Google search on the error code keeps coming up with information implying that this may be related to a Beta status in Office 2010.  Is it possible that today's release of SP2 was not final code?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-07-25T16:07:34+00:00

Aha!

I tried using the cscript cmd line process described elsewhere in this thread, and got a new error:

Last 5 characters of installed product key: XXXXX (they matched my MAK key, so the correct product key is already in place)

ERROR CODE: 0xC004F025

ERROR DESCRIPTION: The Software Licensing Service reported that the action requires administrator privilege.

So apparently UAC is getting in the way. 

I found this thread:

http://social.technet.microsoft.com/Forums/windowsserver/en-US/8f2a5c3e-4e33-4fdb-8eb2-760dbeca0713/error0xc004f025-access-denied-the-requested-action-requires-elevated-priviliges

which led me to this post:

http://www.blogsdna.com/2168/windows-7-how-to-open-elevated-command-prompt-with-administrator-privileges.htm

Which FIXED THE PROBLEM!

The remaining question is, Why is UAC suddenly putting itself in charge of activation *after* SP2 when it did not appear to get involved previously?  I made no changes to UAC on any of the machines where SP2 was installed;  I try to avoid touching UAC as much as possible.

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  1. Anonymous
    2013-07-24T19:24:29+00:00

    As I said - just a thought!

    :-)

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  2. Anonymous
    2013-07-24T19:11:32+00:00

    One MAK key, one KMS key.

    We have a Volume licensing agreement with Microsoft for Windows and Office.  We use MAK keys because we have no KMS Host Server available.  We are a new customer;  our MAK activation count is nowhere near its limit.

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  3. Anonymous
    2013-07-24T19:09:38+00:00

    Answers:

    1.  This was a computer being set up for a teacher.  The machine had just had its new software installed;  I generally do not complete the activation processes until all updates have been installed.  In this particular case, I started the updates on Tuesday, which was apparently the first day that SP2 went live.   The other two machines had previously been activated, and were being put through updates before having student accounts added.

    1. We have a Volume Licensing Agreement for Windows and for Office.  We use MAK keys for activation because we do not have a KMS Host server available.  Our MAK activation count is nowhere near its limit;  we are a new customer with Microsoft.
    2. Error message received is "An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x80070190)"   Interestingly enough, I only see this message when I try to activate from the "Activation is required" screen;  if I go through the File -> Help -> Activate product path, the activation appears to complete, but then I again see the Activation failed message when I restart Word/Excel.

    I am not at the computer where the problem exists at the moment but will be working on that machine this evening;  at that time, I will try the FixIt process referenced in the first link you provided.  I had already read through the thread referenced in the second link but did not see any information that appeared to apply.  All three of my machines activate through the same Internet connection, using the same process;  the only difference was that the other two machines had already completed a successful activation, while the third machine was completing its rebuild.

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  4. Anonymous
    2013-07-24T14:52:38+00:00

    Windows 7 Pro, Office 2010 Pro Plus

    I put Office 2010 SP2 on three identically configured machines this morning.  Two of them had previously had Office 2010 activated, the third had not yet been activated. 

    Just a thought - how many Product keys have you got?

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