Sorry, we are having some temporary server issues

Anonymous
2013-07-17T10:55:47+00:00

I have installed office 2013 (64 Bit), on WIN 8 Machine (new laptop), and after all the updates, I get this error continuously for last two days :(

I do not have Office365 subscription, I have bought a regular retail box.

I also tried to look at the following key using regedit (HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet\WebServiceCache\AllUsers\office15client.microsoft.com\config15–lcid=1033&syslcid=2057&uilcid=1033&build=15.0.4433&crev=1\FilePath)

I do not have \Internet\ folder in my registry, so not sure where the error is :(

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Anonymous
2013-08-22T01:01:48+00:00

I solved this issue for myself by doing this:

Open Internet Explorer (I know, weird, right? Apparently they are connected somehow and even if you never use Explorer you have to do this to solve this activation problem.)

Go to Tools>Internet Options>Advanced>Reset Button

Once it has completed resetting to default settings, it will prompt you to restart your machine.

Then Office automatically started streaming..for quite a while..presumably an additional update??

When that was complete, I opened Excel, clicked Activate and it worked. It ACTUALLY worked, after a week of "Sorry, we are having temporary server issues." Turns out it wasn't temporary OR a server issue. I hope this works for everyone with this problem and you won't have to spend hours on the phone and Googling for clues to troubleshoot this error.

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Anonymous
2013-07-18T13:18:19+00:00

Well !! it worked with me.. I was connected on wifi.. there was network setting which was preventing me from logging in, I moved to a different WIFI network, and it logged in (wasted three hours) :(

I think MS Off connects to specific ports, if those could have been know, it would have saved a lot of stress :(

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  1. Anonymous
    2013-11-01T22:10:31+00:00

    Thank you! This worked for me  as well.

    I am running Windows 7 and have been trying to activate Visio Professional 2013, MS Office Professional 2013 and MS Project Professional 2013 for 3 weeks!

    I did call Microsoft, only to waste 3 hours of my time and have the technical support corrupt my current version of MS Office 2010, which I was using on my PC. So do not call Microsoft for help as they were completely useless. At the end of the conversation, the lady on the other end simply said "we are having server issues" so please wait 24 hours and try again. Needless to say, that didn't work out either.

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  2. Anonymous
    2013-10-11T13:51:02+00:00

    Ever since I upgraded an old machine from Windows 7 to Windows 8, Internet Explorer won't open, so I just use Chrome.  If IE and Office 365 are linked, this might not work.

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  3. Anonymous
    2013-08-22T20:10:24+00:00

    ScottHenz is the man!! Once I did the IE Advanced Reset and rebooted the PC, the error went away.

    I was getting the error trying to open a sharepoint document from the office365 site.

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