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I am getting the error, “Something went wrong. Sorry, we ran into a problem. Go online for additional help. 30088-4” when trying to install Office 2013. What should I do?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Naman,
If you receive this error:
“Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code 30088-4”
Use this article to remove Office and then try installing it again.
I can not open my software. Just tried to download music from my ipod to my library and the library extracted my files. Tried to recover but the Office software still will not open...windows, excel, ppp, nothing. all error messages. Just got off the phone with tech support and they told me that music from my ipod had corrupted my office software and had to pay 99.99 o fix it. WHAT...they must have bumped their heads on something.
I can recover my files if I had my product key...let me check it...i think its good for up to a certain amount of computers....wish me luck
I have the same error as everyone else.
I do not have my product key so cannot re-install. I assumed it would be online but Microsoft does not have a product key associated with my account (why is this?).
I would like to have my product key re-sent to my email. If this isn't done I will never purchase another Microsoft product again.
I got the same message when using the Crome Web Browser. When I switched to Explorer to download from the web, it worked.
I am having this error code. I had to reset my computer to factory settings, and now Microsoft office won't let me uninstall or reinstall an second license. Help!!!