Office 365 doesn't recognize my Microsoft account

Anonymous
2013-10-18T15:42:52+00:00

I just bought a subscription to Office 365 and entered my email and password for my Microsoft account and the program is telling me that it doesn't recognize that account, which is the only MS account I have and so definitely the one that I used to install the program for the trial period.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-07-17T12:54:38+00:00

Hi,

Issues with product activation and subscription are best handled by our Answer Desk - Accounts and Billing team. They can help you determine the reason of the error and provide you an assistance regarding your concern. To get in touch with them, click this link. 

Don’t hesitate to reach out to us if you need further assistance.

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  1. Anonymous
    2016-01-19T14:42:15+00:00

    Who you call depends on your location, start here https://commerce.microsoft.com/help

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  2. Anonymous
    2016-01-19T14:16:45+00:00

    What number did you call for a customer care representative?

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  3. Anonymous
    2016-01-19T14:15:24+00:00

    How do I get this same issue resolved -  I have reset my password numerous times and still can not activate my account

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  4. Anonymous
    2015-08-17T08:12:50+00:00

    Hi,

     Just spoke with the customer care representative. They were able to solve the issue by providing the primary email id in which the product was installed. It was an outlook email id.

    thanks.

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