Word for iPad won't activate

Anonymous

I downloaded Word, Powerpoint and Excel for iPad yesterday and purchased a 365 Home Certificate. I tried to activate Word and am always given the message "Cannot Activate. This account doesn't have a paid Office 365 subscription." Then I tried activating Powerpoint and Excel -- knowing if you activate one, they're all activated -- and those won't activate either.

I have the receipt and Order ID from Apple and their phone support has been great, including today, Saturday. But ultimately, they can't help, because it's up to the developer (Microsoft). Everything is fine on the Apple side.

I have done everything possible, from rebooting, to reinstalling, to resetting my network connections, without success. So I tried to call Microsoft Support (through a link Apple kindly supplied) only to find they don't work on weekends.

I've searched the internet for solutions, but the program is so new that I appear to be the only one so far with a problem -- or maybe no one's buying a 365 Home subscription for the first time.

Any thoughts that don't include all the things I've already done would be appreciated.

Thank you,

Don

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Anonymous

Go to settings and look for the app there.. Do u see it?... If so try doing a Word reset" and then reload or open from AppStore page.. Report back..

This worked for me on my iPad. These are the full steps I used:

Open up Settings
Scroll all the way to the bottom in the left hand pane, select Word
In the right hand pane, select Reset Word
Turn on Delete Login Credentials
IF you already have Word running on your iPad, as I did: Double-press the iPad's home button to bring up all currently running programs, swipe back and forth until you see Word, flick the Word screen up to stop the program
Press the iPad's home button to get back to the home screen
Select Word
Swipe all the way through the introductory screens until it says "Sign in now" - select Sign in
Enter your e-mail address, selected "Next"
Sign in to your Microsoft account with your e-mail and password, select "Sign in"
Select "Buy Office 365"
At the bottom, select the "Restore previous purchase" link
Enter your iTunes password

Yeesh.

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211 additional answers

Anonymous

2014-03-30T14:27:58+00:00

Good news is that Microsoft responded to my posting in this forum. But they have given my pointers which is not resolving the issue yet. May be there is an issue between Apple ID and Microsoft Account integration for certain type of Purchases. I am not sure whether Microsoft or Apple secure the Purchase before committing the activation. For example, there may be lots of cancellation or refund and it may become an issue for them to revert back the actuations. In any case, some clarification needs to be given, also, this activation is effectively can be counted only from the date of actual usage of the product(or activation of the product) and not from the date of purchase.
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Anonymous

2014-03-30T14:26:29+00:00

Same here. Am in HK and made IAP thru my iPad (US iTunes Store), then had the same issue.

Have emailed Apple and their CS Team responded fast! My first mail around ten hours ago and now they have refunded to my account already.

Seems they are still looking into it and won't have solution shortly. Am really appreciate their quick response.

I'll wait for a fix from Microsoft then will subscribe again.
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Anonymous

2014-03-30T14:10:38+00:00

Hmmm, mostly hong kong, but not all.

Scott, where did you buy from?
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Anonymous

2014-03-30T14:05:02+00:00

I am from India and my store seems to be from UK.
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