Word for iPad won't activate

Anonymous

I downloaded Word, Powerpoint and Excel for iPad yesterday and purchased a 365 Home Certificate. I tried to activate Word and am always given the message "Cannot Activate. This account doesn't have a paid Office 365 subscription." Then I tried activating Powerpoint and Excel -- knowing if you activate one, they're all activated -- and those won't activate either.

I have the receipt and Order ID from Apple and their phone support has been great, including today, Saturday. But ultimately, they can't help, because it's up to the developer (Microsoft). Everything is fine on the Apple side.

I have done everything possible, from rebooting, to reinstalling, to resetting my network connections, without success. So I tried to call Microsoft Support (through a link Apple kindly supplied) only to find they don't work on weekends.

I've searched the internet for solutions, but the program is so new that I appear to be the only one so far with a problem -- or maybe no one's buying a 365 Home subscription for the first time.

Any thoughts that don't include all the things I've already done would be appreciated.

Thank you,

Don

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Anonymous

Go to settings and look for the app there.. Do u see it?... If so try doing a Word reset" and then reload or open from AppStore page.. Report back..

This worked for me on my iPad. These are the full steps I used:

Open up Settings
Scroll all the way to the bottom in the left hand pane, select Word
In the right hand pane, select Reset Word
Turn on Delete Login Credentials
IF you already have Word running on your iPad, as I did: Double-press the iPad's home button to bring up all currently running programs, swipe back and forth until you see Word, flick the Word screen up to stop the program
Press the iPad's home button to get back to the home screen
Select Word
Swipe all the way through the introductory screens until it says "Sign in now" - select Sign in
Enter your e-mail address, selected "Next"
Sign in to your Microsoft account with your e-mail and password, select "Sign in"
Select "Buy Office 365"
At the bottom, select the "Restore previous purchase" link
Enter your iTunes password

Yeesh.

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211 additional answers

Anonymous

2014-04-03T16:21:29+00:00
Yup, I was referring to "Region Format" under "international" in "General" settings.

I will update this thread as soon as this issue is fixed. Anyone with this region setting and the language set to English will run into this issue.

Thanks for the patience and sorry for the inconvenience.

-Sumesh

Magically, it worked now. Here is what i did:
1. Set the "region format" to United States
2. Reset the "Excel for iPad" to clear all the cache and account/pw
3. Reboot
4. Somehow, iPad rebooted like a new device and asked me to reset iCloud and choose whether to use Siri and etc.
5. Reopen Excel for ipad, existing cache were cleared automatically and log in with my existing Microsoft account. Log in was successful
6. A Window popped up, asking me to buy an office 365; click the link at the bottom, "I already have an subscription", and log in with my details
Then, I'm in.

Good Luck everyone!
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Anonymous

2014-04-03T15:54:52+00:00

Yup, I was referring to "Region Format" under "international" in "General" settings.

I will update this thread as soon as this issue is fixed. Anyone with this region setting and the language set to English will run into this issue.

Thanks for the patience and sorry for the inconvenience.

-Sumesh
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Anonymous

2014-04-03T15:50:12+00:00

Hi,

What is the region set to on your device? if it is set to Hong Kong, then you are running into the same issue I mentioned earlier. If your device is not set to HK, do let me know.

-Sumesh

Did you mean "Region Format" under "international" in "General" settings? yes, it is Hong Kong. But my app store setting is in China and I made the purchase in China App Store and was charged in Chinese Renminbi.
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Anonymous

2014-04-03T15:41:12+00:00

Hi,

What is the region set to on your device? if it is set to Hong Kong, then you are running into the same issue I mentioned earlier. If your device is not set to HK, do let me know.

-Sumesh
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