Word 2013 is crashing when attempting to open OneDrive files

Anonymous
2014-04-29T14:27:57+00:00

Lately, I've been attempting to open Word documents from my OneDrive account and as it attempts to open the document, Word (2013) itself crashes.

If I download the file from OneDrive and attempt to open it locally, things work just fine.

The machine I'm having issues with is my work computer which is running Windows 7 Pro x64 all the latest updates.

I have been bouncing back and forth between my home computer with this document, which is a Windows 8.1 x64 Update 1. Also running Office 2013. I have not attempted to open the document again from my home computer since this has started happening, however I will attempt this evening to see if I am also getting the problem there.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2016-10-19T01:59:52+00:00

    Hi, I am having the same issue and I have experienced it with both Word and Excel 2013.

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  2. Anonymous
    2016-08-30T17:28:00+00:00

    Still not working for me even with the uncheck trick.

    Windows 10 and Office 2016

    Nevermind. Clear office cache and it works fine

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  3. Anonymous
    2016-03-06T10:15:11+00:00

    this worked for me too, thanks.

    what a **** bug for onedrive to have, thought I had lost all my data

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  4. Anonymous
    2016-01-09T06:15:52+00:00

    Thank you!! I have spent hours on these forums and with MS tech support and this was the only solution that fixed the "Word stopped working" error on every attempt to open or save a document from/to a OneDrive folder. Clear the office cache for every version of office listed in the appdata/Microsoft/office forlder (15.0 and 16.0 in my case). The error appeared after upgrading Office 16 to the most recent version in December, and reverting to Office 2013 was the only fix that worked for me until I found this post.  (Surface Book, Win 10)

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  5. Anonymous
    2015-12-30T20:34:48+00:00

    this is what helped me fix it today:

    https://community.office365.com/en-us/f/154/t/274846

    clear the officefilecache directory and the issue is fixed.

    I'm using win10 with o16

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