This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Lately, I've been attempting to open Word documents from my OneDrive account and as it attempts to open the document, Word (2013) itself crashes.
If I download the file from OneDrive and attempt to open it locally, things work just fine.
The machine I'm having issues with is my work computer which is running Windows 7 Pro x64 all the latest updates.
I have been bouncing back and forth between my home computer with this document, which is a Windows 8.1 x64 Update 1. Also running Office 2013. I have not attempted to open the document again from my home computer since this has started happening, however I will attempt this evening to see if I am also getting the problem there.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Windows 10 Only
- Click Settings, and then clear the Use Office to work on files with other people at the same time check box.
No such an option in win 10-Office 2016. That's make me mad! It's impossible to work!!!!
I updated to win 10 an Office 2016 and the issue is back!!!
This time I have no skydrive program to remove :(
I'm quite upset
I've had the exact same issue.
I use Windows 10 Pro x64 and Office 2016 (Office 365 edition).
After replacing my HDD for an SSD and a clean install off Windows and Office 2016 the problem still excist.
It happens with Personal OneDrive documents, but also with share OneDrive documents.
I'm getting the same/similar issue. When I try to open Word and Excel docs from OneDrive, Word and Excel just keep restarting and never open the files. There's no error message.
My problem is similar and OneDrive related.
I have two computers, a work desktop with Windows 7 and Office 2013 and a laptop with Windows 10 and Office 2013. Since updating the work computer to Office 2013, I had to sign in to my OneDrive account to even use OneNote from the suite (no app on 7). Since then, Word crashes every five minutes of use whether a file is opened from OneDrive, network folders, C folders, or flashdrive. I also do not have to be actually doing anything in Word for it to crash. I only have to have it open. It happen today with the Word splash screen open only and no file loaded. The problem does not occur on the Windows 10/Office 2013 computer.
This is a problem only in Word and only since connecting my OneDrive account to this computer. I need to be able to use OneNote. Why do I have to log in to OneDrive to use it? Is there a workaround on Windows 7/Office 2013 that doesn't involve moving the OneDrive folder to C, since this is a work computer? Is there a way to run OneNote 2013 without logging in to OneDrive?
Any help would be really appreciated.