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Hello,
Word, Excel and Powerpoint 2013 offer the new "Start Page" when launching the program. When clicking on a supplied template to open it, the process fails and gives the error message - "Something went wrong while downloading your template". We had the same issue with online templates in Office 2010. Has anyone had this same issue and is there a fix for it? We use Sophos Endpoint Security for anti-virus. Thanks.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If you try downloading the template manually from http://office.microsoft.com/en-us/templates/?CTT=97, does that work?
Hi Stefan,
Yes, I can download templates from the address that you posted.
We have resolved the issue now, thanks for your help.
Have you tried any of the other suggestions in this thread?
Since this is an old thread, you really should provide more details.
Running office repair, nor reinstalling office 2013 did not resolve the issue for me.
In our case this issue appears to have been caused by having Office 2013 32bit & Visio Viewer 2013 64bit on Windows 7 64bit.
Removing Visio Viewer 64bit and installing Visio Viewer 32bit seems to have fixed it. I'm assuming the 64bit version of Visio Viewer was mangling the Office paths somewhere.