Problems installing Office 2013 and Office 365

Anonymous
2013-03-06T19:00:25+00:00

I’m having problems installing Office, how do I fix this?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-03-06T19:01:03+00:00

Do you know the exact error you’re getting?

Depending on the error or the problem, there are different steps you can take and there are Microsoft articles that can help. For example:

If you get an error that contains “integratedoffice.exe”, look at this article: Fix integratedoffice.exe install errors in Office 2013 or Office 365.

If the installation is hanging at different percentages, look at this article: Microsoft Office 2013 or Office 365 hangs during setup.

If the download is very slow, look at this article: Downloading Office 2013 is slow.

There’s also an article that provides general troubleshooting steps for Office setup: General troubleshooting for installing Office 2013 and Office 365 .

You can also go to this page on Microsoft Support to find more Office 2013 install articles. Or, this page for Office 365 Home Premium articles.

If you’d rather contact support, look at this page for Office 2013 support options, and this page for Office 365 Home Premium support options.

Was this answer helpful?

20+ people found this answer helpful.
0 comments

312 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-06-01T21:26:27+00:00

    SAMEEEE HERE!!!!!! I AM SO PISSED OFF

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-06-01T20:35:40+00:00

    So has anybody figured out how to correct this?

    I can't possibly express how insane this is!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-06-01T16:41:57+00:00

    Just go here an use the fixit option, takes about 10 minutes or so and will remove the old preview version to get the paid version on...

    http://support.microsoft.com/kb/2739501

    microsoft help is no help at all....

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-06-01T15:39:07+00:00

    Same problem - it just says "Something went wrong" "Sorry we ran into a problem" and then directs me to this webpage for help.  This is with Windows 8.  What should I do?

     

    I'm getting the same thing for my Windows 8. I can't even get it to stop 'fixing the problem'. Why don't they use the disks anymore. If there was a problem you could uninstall and start over again. With the download you don't have that option.

    Was this answer helpful?

    0 comments