Sorry, something went wrong and Word was unable to start. (24)

Anonymous
2013-02-21T21:37:42+00:00

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message.  I also get this message when trying to open all microsoft office documents.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-02-22T12:36:35+00:00

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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  1. Anonymous
    2014-07-14T12:31:10+00:00

    I still have the problem and I have uninstalled and reinstalled office....now what?

    I installed office through your technical support.

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  2. Anonymous
    2014-07-14T00:22:47+00:00

    Had the same problem after a Windows 8 update.  I did not uninstall ... or so I thought.  Now I'm getting a message saying that I can only use Word for 6 days, and if I can't find my product key by that time, I've wasted all the money I spent on Office.

    I tried System Restore first.  I clicked on Computer > System Properties (in top toolbar) > System Protection (at left) > System Restore.  I restored the computer to a week earlier, before the update.  The Windows icon re-appeared, but the program wouldn't load; so I went into the control panel, clicked on Programs, right-clicked on Microsoft Office, and clicked on Quick Repair.  That didn't work, so I tried again and selected Online Repair instead of Quick Repair.  It restored Word to my computer and I was able to access all my Word files again ... temporarily.  Everything was going fine, but after about 10 minutes a message popped up on my screen, letting me know that I have 6 days to activate Word with my product key before it stops working.  Haven't been able to find the key.

    Now how do we get all our money back from Microsoft?

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  3. Anonymous
    2014-07-13T17:52:31+00:00

    Do not bother.  You will be uninstalling and reinstalling all day.  The bug returns.

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  4. Anonymous
    2014-07-13T17:41:40+00:00

    I uninstalled then haved then reinstalled 13. I nave lost all previous word files.  All files are now opening in 2010 starter program not 2013. Suggestions? Spent all morning on this issue. Not happy.

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