Sorry, something went wrong and Word was unable to start. (24)

Anonymous
2013-02-21T21:37:42+00:00

I am running Windows 8 and am unable to repair Microsoft Word 2013 after getting this message.  I also get this message when trying to open all microsoft office documents.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-02-22T12:36:35+00:00

Hi Dan,

Thank you for posting in Microsoft Community. I will assist you in providing steps to determine the cause of the issue while working with Office 2013 on the computer.

This error may also occur if the Office installation is corrupted.

Do you have multiple version of Office installed in the computer?

Step 1:

You may run the fix it from the article below to remove corrupt Office 2013 keys from the computer:

http://support.microsoft.com/kb/2739501

Note: Try to save the fix it tool to the desktop and then run it to remove Office.

If fix it tool failed to run, you may try the manual removal of Office 2013 step from the above article.

Step 2:

Try the steps from the section ‘Start an In Private browser session’ in the article below:

http://support.microsoft.com/kb/2811180

Once you complete the above mentioned steps, you may download Office 2013 using the link below and install it using the subscription license and verify the status

https://officesetup.getmicrosoftkey.com/

https://office.microsoft.com/MyAccount.aspx

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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  1. Drew - 810 Reputation points
    2014-11-21T06:50:57+00:00

    Well, my (amended) story, now, is that today (yesterday) I discovered that is back on mine; although, still only w/ 8.1 not, Windows 10... have Office365 on both.

    Cheers,

    Drew

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  2. Anonymous
    2014-11-21T06:03:20+00:00

    I have just finished a re install as recommended here. and now i am having even more problems previously the message would pop up and when i clicked ok the doc would open, but it was annoying. Today I started getting the error every time i was opened a new tab or link on microsoft.com looking for a fix. Weird, I found this and uninstalled, reinstalled and now it wont even open. and to boot Outlook wont start either.

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  3. Drew - 810 Reputation points
    2014-11-09T13:07:10+00:00

    I, also, started having this fairly recently.  I did Quick Repair & thought it was cured.  Was seeing it again, today.  Did Quick Repair, again and to no avail, again.  So, I did the Online Repair & the issue is, now, gone.

    YEA! Smile

    Cheers,

    Drew

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  4. Anonymous
    2014-10-12T12:42:51+00:00

    I also tried everything in Windows 8.1

    What worked for me was to change from "preview pane" to "details pane" in Windows Explorer view.

    An easy workaround that will save you hours of wasted time.

    Yours

    Ian

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