Office 365 subscription, unable to activate on Mac computer "Error code:0x80072f17"

Anonymous
2013-02-04T18:59:13+00:00

If I try to activate using the Product key, I get invalid product key error. If I tried to activate by signing into Office 365 subscription I get the below error

Error  "Sorry, there was a problem while trying to connect to your account. (Error code:0x80072f17)"

I am able to login to www.office.com/myaccount using my email address and password. I even changed my password and tried to activate using the new password but no luck.

Any suggestions?

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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Anonymous
2014-05-08T19:20:02+00:00

Hi There,

There was an issue with activating Office 365 subscription on Mac with the associated error 0x80072f17.

At Microsoft we were able to find the root cause and have fixed the issue.

So I would like to inform you to attempt the activation again now and see if it works.

Thank you for patiently waiting for the resolution.

Ashutosh

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  1. Anonymous
    2014-05-08T08:25:37+00:00

    Spoken with Microsoft tech support. Fully aware of the situation, which is affecting users internationally - they quoted the error code to me before I mentioned the detail.

    Fix is not imminent - apparently I 'might want to try again in 24 to 48 hours' but I might also want to consider buying the software outside the subscription model for just GBP230!

    Not very impressed...

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  2. Anonymous
    2014-05-08T08:04:31+00:00

    Im in the UK and I've same problem. Called a support number and after going through the usual number pressing/options lists got through to a voice saying they were closed and on holiday!

    Very frustrating. Fingers crossed for a solution/fix very soon!

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  3. Anonymous
    2014-05-08T08:02:25+00:00

    Am also in UK. Just spoken to Microsoft again and it is a known problem. They are 'trying' to fix it. So frustrating. Doesn't help all of us who use their laptops for work and now can't access Outlook, Word etc. The worst of this is the complete lack of information anywhere and I spoke to 4 people last night before the last one admitted there was a problem their end. Like you I was worried it was a problem with my laptop.

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  4. Anonymous
    2014-05-08T07:44:47+00:00

    Same problem here (UK). Been trying for past 12 hours on brand new iMac. Error code 0x80072f17. None of the solutions suggested above have worked. No certificate errors. No anti-virus installed yet.

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