Office 365 subscription, unable to activate on Mac computer "Error code:0x80072f17"

Anonymous
2013-02-04T18:59:13+00:00

If I try to activate using the Product key, I get invalid product key error. If I tried to activate by signing into Office 365 subscription I get the below error

Error  "Sorry, there was a problem while trying to connect to your account. (Error code:0x80072f17)"

I am able to login to www.office.com/myaccount using my email address and password. I even changed my password and tried to activate using the new password but no luck.

Any suggestions?

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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Anonymous
2014-05-08T19:20:02+00:00

Hi There,

There was an issue with activating Office 365 subscription on Mac with the associated error 0x80072f17.

At Microsoft we were able to find the root cause and have fixed the issue.

So I would like to inform you to attempt the activation again now and see if it works.

Thank you for patiently waiting for the resolution.

Ashutosh

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  1. Anonymous
    2014-05-08T15:03:37+00:00

    Am also in UK. Just spoken to Microsoft again and it is a known problem. They are 'trying' to fix it. So frustrating. Doesn't help all of us who use their laptops for work and now can't access Outlook, Word etc. The worst of this is the complete lack of information anywhere and I spoke to 4 people last night before the last one admitted there was a problem their end. Like you I was worried it was a problem with my laptop.

    That's why I have a Mac, the sad thing is Office is the best product when it works.  If there were a better solution, I would never use a MS product again.

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  2. Anonymous
    2014-05-08T14:56:16+00:00

    Im having this problem right now on a new iMac 10.8.5, installed just fine on the windows partition with bootcamp but I can't activate it on OSX.

    Im from Mexico.

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  3. Anonymous
    2014-05-08T14:52:48+00:00

    User from Singapore experiencing the same thing....... am really pissed off

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  4. Anonymous
    2014-05-08T14:38:11+00:00

    I am from Montreal/Canada and I am having the same problem.

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