Office 365 subscription, unable to activate on Mac computer "Error code:0x80072f17"

Anonymous

If I try to activate using the Product key, I get invalid product key error. If I tried to activate by signing into Office 365 subscription I get the below error

Error "Sorry, there was a problem while trying to connect to your account. (Error code:0x80072f17)"

I am able to login to www.office.com/myaccount using my email address and password. I even changed my password and tried to activate using the new password but no luck.

Any suggestions?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi There,

There was an issue with activating Office 365 subscription on Mac with the associated error 0x80072f17.

At Microsoft we were able to find the root cause and have fixed the issue.

So I would like to inform you to attempt the activation again now and see if it works.

Thank you for patiently waiting for the resolution.

Ashutosh

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104 additional answers

Anonymous

2014-05-08T12:00:10+00:00

same issue here.. looking forward to a fix.
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Anonymous

2014-05-08T11:59:15+00:00

I spoke to Tech Support at 8.50 pm Australian time and was told that it is a known issue. As they are backed up with their support engineers they would arrange a call back time.

So apparently they are going to ring me tomorrow between 10.00 am and 12 noon.

I also have a brand new Macbook Pro purchased about six hours ago, spent the afternoon deleting and reinstalling. Tried the certificates solution but none with a blue tick over them, login works as I logged into this forum with it and also my account at Microsoft Office 365 - so not an issue as far as I can see.

Will see what they do tomorrow I guess.

I at least only had 1 application not working when I chatted to Support. I was assured that a reinstall would work. I said to him is this a stab in the dark or is it a fix and I was assured it was a fix. So reinstalled and now I have lost all access to office.

The next chat at least admitted it was beyond their knowledge and to ring the US help no, I said what is the Australian no.... still waiting for a reply 2 hours later.
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Anonymous

2014-05-08T11:42:50+00:00

I spoke to Tech Support at 8.50 pm Australian time and was told that it is a known issue. As they are backed up with their support engineers they would arrange a call back time.

So apparently they are going to ring me tomorrow between 10.00 am and 12 noon.

I also have a brand new Macbook Pro purchased about six hours ago, spent the afternoon deleting and reinstalling. Tried the certificates solution but none with a blue tick over them, login works as I logged into this forum with it and also my account at Microsoft Office 365 - so not an issue as far as I can see.

Will see what they do tomorrow I guess.
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Anonymous

2014-05-08T11:10:50+00:00

No support from MS what so ever... Here's what I got on the their Tech Support chat...

Chat with Answer Desk now

We’re sorry. Due to high demand none of our Answer Techs are available to chat at this time. Please try back later when one of our experts will be happy to help – we’re open24/7.

If you are currently within those hours of operation, Answer Desk online chat support services may be temporarily unavailable. We appreciate your patience and we’re working on resolving this issue as soon as possible.

Alternatively, please contact our community network at Microsoft Community or visit Microsoft Support for access to extensive online self-help resources.
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