Office 2013 Activator Error 25004 , even after uninstall , clean boot - reinstall

Anonymous
2013-02-20T04:47:54+00:00

Hello All ,

I have seen the article for http://support.microsoft.com/kb/2792178 and followed all steps , but still i get that error after 3-4 uninstalls and installs the key gets activated once but again on restart the computer the same product activation dialog is opened and it gives the error.

I am very frustrated please let me know what to do ?

Thanks,

Mohit Bhargava

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-02-21T02:44:22+00:00

I suspect, but cannot prove, that article is flawed. In all previous versions of Office, simply doing an uninstall will NOT prevent this error. The only thing I know of to prevent the error is a complete re-install of WINDOWS.

Was this answer helpful?

20+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2013-02-21T04:11:59+00:00

I suspect, but cannot prove, that article is flawed. In all previous versions of Office, simply doing an uninstall will NOT prevent this error. The only thing I know of to prevent the error is a complete re-install of WINDOWS.

That's correct I did re-install of office 3-4 times .. even after having the original key. I was getting the same error.

and FINALLY !!! I had to re-install my WINDOWS

Was this answer helpful?

10+ people found this answer helpful.
0 comments

58 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-04-25T13:14:35+00:00

    I was having this same issue and finally managed to get around it by doing the following:

    • Navigate to C:\Program Files\Common Files\microsoft shared
    • If there is a folder called OFFICE15 or OfficeSoftwareProtectionPlatform delete that folder.
    • Navigate to C:\Program Files (x86)\Common Files\Microsoft Shared
    • Same as above, If there is a folder called OFFICE15or OfficeSoftwareProtectionPlatform delete that folder.

    Now, try reinstalling.

    Wow, thanks alot!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2014-01-29T06:52:18+00:00

    DO NOT REINSTALL WINDOWS!!!!

    Just delete OfficeSoftwareProtectionPlatform in the

    C:\Program Files (x86)\Common Files\Microsoft Shared folder.

    If you cant just cut the folder and put it somewhere else and then delete as much of it as possible.

    After that stop the service   Software Protection.

    NOW TRY AGAIN TO OPEN WORD etc AND IT SHOULD WORK!!!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2013-02-21T00:57:49+00:00

    Are you trying to install a trial version of OFF 2013?

    Did you install any trial earlier?

    Error 25004 usually comes up when you try to install a trial version of office more than once, which is not allowed. If that is not the case,  you’ll have to remove all traces and then reinstall off 2013.

    Did you try the manual removal steps given in 2792178? If you’ve tried only the Fixit so far, try the manual removal steps now. Then restart and reinstall.

    Was this answer helpful?

    0 comments