Unspecified Error, word/document.xml, Line:2, Column: 0

Anonymous
2012-05-27T15:48:53+00:00

Dear document savers,

It appears that due dates for assignments makes Word eat documents.

Like others I have a corrupted .docx document.  I have tried every trick in the book I can find and am now resorting to the next level of knowledgeable help.

The document crashed whilst working on a formula around the 3rd last page from memory (page 12 I believe).  After waiting etc. I closed and reopened the document and found then that it would go crazy when I got to the area I was last working in, and wouldn't scroll or display content properly.  When I tried again to close and open it wouldn't open it.  Nothing so far has worked.

It now gives the message:

"The file Assign 3 Answers.docx cannot be opened because there are problems with the contents."

"Details"

"Unspecified Error"

"Location: Part: /word/document.xml, line: 2, column: 0"

I have uploaded the file here

https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU

I can open in Googledocs but without drawings or equations.  It opens in viewer.zoho.com but still cannot open a saved copy in Word 2010

I would greatly appreciate if anyone had any fixes for me.

Sincerely,

Rowan

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-05-27T18:16:27+00:00

... https://docs.google.com/open?id=0B8CyUQXlwkYeUXdmVl9acWZTUEU ...

The Google Docs copy was a DOC rather than a DOCX, but I downloaded it and had a look. I snipped out the  BH  from the second formula following "for Triangle CBH" on page 19. That will need replacing and close proofreading that area is highly recommended.

                  

There is some strange pagination and I don't know exactly why that is nor even if the pagination is intentional.  The actual corruption looked like it was due to many reformatting changes, resulting in empty formatting tags.

I've uploaded a repaired copy of the DOCX to my SkyDrive here for you to download . Be sure to get service packs for Office 2007 or 2010 installed whenever possible before further editing is performed.

Office service packs

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  1. Anonymous
    2015-03-08T16:29:49+00:00

    I have downloaded the files and did the appropriate backup so you can now remove it.

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  2. Anonymous
    2015-03-08T16:27:32+00:00

    That was marvelous. I will try following the exact methodology to see if I will be able to do it .

    Thank you for the in-depth knowledge.

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-03-08T06:33:04+00:00

    For me, delving into XML files with notepad++ is still a black art, and I am not always successful.  I really only know enough to be dangerous.  But then, nothing ventured, nothing gained.

    In the case of your file, when attempting to open it in Word, the details of the first error message

    are not very helpful, but when you click on OK, the following dialog appears

    and if you click on the Yes button, another error message with Details button on it appears and clicking on the Details button, this time we see

    which tells us that there is a problem in the document.xml file at line 2 column2698443

    So, when we have changed the file extension to .zip and have extracted the files from the archive and opened the document.xml file in Notepad++, we use the search facility to find that position in the file

    In the above screen shot, the purple shading result from the selection of the tabs with the darker purple being the actual position in the file that is selected being Line: 2, Column 2698443.

    Notice that because I have selected the closing tag, the corresponding opening tag at the top of the screen shot is also selected.

    Now immediately to the left of the closing tag, there is another tag </w:pict>  When I move the selection to the left to Column 2698437, the whole of that tag becomes shaded,

    but there is no matching opening tag within the <w:p w:rsidR="001B1535" w:rsidRPr="00644965" w:rsidRDefault="001B1535" w:rsidP="00644965">....</w:p> opening and closing tags.  Something else that is strange about this tag is, that while it does get selected as a tag, the "/" seems to be misplaced as it is at the end, instead of at before the w:.

    My suspicion about this "tag" is confirmed by searching for other instances of w:pict, which I find further down the file

    and not only this time is the / before the w: but there is also a corresponding opening tag <w:pict>

    So, here's where I start making rash decisions and first I delete the <w:pict/> "tag" and the re-archive the files and rename and then try to open it Word, without success, this time telling me that the problem is at column 2698434, which is the original problem tag that has had its position in the file changed because of the deletion of the <w:pict/> "tag"

    So at this point, I make another rash decision and delete the whole <w:p w:rsidR="001B1535" w:rsidRPr="00644965" w:rsidRDefault="001B1535" w:rsidP="00644965"> and </w:p> tags and everything in between them.

    After doing that, and then re-archiving the files and then re-naming them, I was able to open the file in Word.

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  4. Anonymous
    2015-03-08T02:17:04+00:00

    That's great. Here is my version, which might be most of the text now, if it is any additional help. I'm a really a hack when it comes to XML so it probably won't be a help. Figures 21-33 seem to be gone from my version.

    I'm removing the other links. Also let me know when to remove this new link:

    https://www.dropbox.com/s/f9k3s6zjabrf00s/updated_thesis_manually_repaired.docx?dl=0

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