Office 2013; office account signin feature 'disabled' after upgrade

Anonymous
2012-10-25T11:41:39+00:00

I have just upgraded from Office 2010 Pro Plus to Office 2013 Pro Plus and none of the Office 2013 apps (including OneNote 2013) will connect to my skydrive account so I cannot access my OneNote notebooks and so on. I just see a window with the message 'This feature has been disabled by your administrator', however no group policy for Office or indeed anything else has been applied. What could be causing this failure?

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Anonymous
2012-10-25T12:31:52+00:00

Ok I resovled this issue but its a weird one and could be an issue with the upgrade from 2010.

I used procmon.exe to find out which reg keys outlook.exe was htting when I clicked the Sign In button (which triggered my issue) and found this was the key in question:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet:UseOnlineContent

UseOnlineContent was set to 0 (zero) and so I changed it to 1 (one) and after restarting my Office 2013 products I was able to sign in to Skydrive using them.

I hope this will be of help to anyone experiencing a similar problem.

Cheers,

Tim

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  1. Anonymous
    2013-11-07T16:32:35+00:00

    My issue is solved.  I found my IT security has GPOs to block access to SkyDrive.  They are allowing picture uploads but no documents. So setting registry settings will get reset when GPO reapplied by them.  Blocking access to SkyDrive (which only set for Office 2013, that's why I didn't see it previously)  also caused issues with SkyDrive Pro and Opening documents in Office 365.  They are going to allow me an exception.  I'll try to get their specific settings and post here.

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  2. Anonymous
    2013-11-07T14:58:04+00:00

    Hi

    I did the same thing and set the DWORD to 1 (it was 2) and I still have the same issue,

    it does ask me to connect to the internet, when I click yes, I then get the blocked Administrator message.

    Thanks

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  3. Anonymous
    2013-11-05T16:37:59+00:00

    Did the trick for me, thank you!

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  4. Anonymous
    2013-10-22T21:32:23+00:00

    With more registry digging (that an end user should never have to do), I too resolved the issue.

    Suggestion:  do a SEARCH in the entire registry for each of these, and set their values to 1.

    UseOnlineContent

    signinoptions

    What I found was that the locations suggested in this forum post are not always matching your machine, but I did find these entries in other locations.  When in doubt, firebomb the dumb thing with a global search and replace.

    On my machine, some of the path differences were:

    HKEY_CURRENT_USER\Software*Policies*\Microsoft\Office\15.0\Common\Internet:UseOnlineContent

    HKEY_USERS.DEFAULT\Software\Policies\Microsoft\Office\15.0\Common\signin:signinoptions

    Quite a bit different than those suggested by others. I even found some keys in HKEY_CLASSES_ROOT.

    I still stand behind my prior post, Microsoft.

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