Microsoft Word 2013 has stopped working

Anonymous
2013-02-17T08:24:10+00:00

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.

Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da

Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a

Exception code: 0xc0000005

Fault offset: 0x00000000000065ff

Faulting process id: 0x1318

Faulting application start time: 0x01ce0ce707fd2419

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll

Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Microsoft 365 and Office | Word | For home | Windows

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Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
2013-02-17T08:41:14+00:00

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.

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  1. Anonymous
    2013-03-24T16:58:25+00:00

    I found that "Fun Tools" add-in was the problem on Microsoft Word 2013. I disabled the add-in and it started working fine. I have Windows 7.

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-03-15T22:41:20+00:00

    ABBYY Finereader is only one of a number of things that have been found to cause problems with Word 2013.

    After starting Word in Safe Mode, you should select Options from the File tab and then click on Add-Ins and then on the Go... button to the right of Manage COM Add-ins and take a look at what Add-ins are listed there.   If there is anything more than the Send to One Note, (which has not be reported as causing a problem, then disable them.

    This is an expansion of my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

    See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

    http://support.microsoft.com/kb/2813143

    Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

    http://support.microsoft.com/kb/2811180/en-us/

    Also see my response in

    http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

    Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013

    Do you have Toshiba Book Reader installed on the PC?  It has been reported that uninstalling that brings Office back to working status.

    Do you have the Acrobat PDFMaker add-in.  It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

    Also see: http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply

    It appears that there may be some hardware incompatibilities as well.

    For the error message "There was a problem sending the command to the program", Right click on winword(.exe) > Properties > Compatibility > uncheck all the boxes.

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  3. Anonymous
    2013-03-15T22:11:39+00:00

    after I click yes, the message " we are sorry, but..........would you like to repair it" pop out again..

    I don't know what ABBYY Finerader is.  I never install it. Is it already in my computer when I bought it? where can I find it?

    Thanks!

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  4. Anonymous
    2013-03-15T17:33:12+00:00

    Had the same problem myself, removed ABBYY Finereader and hey presto, all working perfectly. Thanks for posting this resolve!

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