Office 2013 Word Keeps Freezing (Not responding)

Anonymous
2013-04-02T16:00:21+00:00

Hi,

I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios.

It is far too buggy for me to migrate from my previous version of Office.

Situations in which it freezes:

  • Opening the options menu
  • On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything
  • Closing the word document and choosing not to save
  • Scrolling through a very long document

Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration.

The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly.

I am currently very disappointed and annoyed.

Other (possibly) relevant details

Platform: Windows 7

Other

Microsoft Office 2003

Microsoft 2010 Starter (pre-installed on laptop purchase)

Thanks for the help.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2014-07-11T02:48:40+00:00

    I can't believe you continue to post this same response. I've done everything on the list (where possible). Still Word 2013 (I'm running Windows 7) continually stalls and tells me it is "not responding."

    I've gone back to Word 2007, but now I have a client who uses 2013.

    Thanks a lot, Microsoft.

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  2. Anonymous
    2014-06-29T07:36:06+00:00

    Hi Jan,

    Since the program is working in safe mode, check if there are any add-ins causing issues.

    · Open Word, click on File, Options and then Add-ins.

    · Under Manage select COM Add-ins.

    · Click on GO options beside Manage, uncheck all the add-ins and click Ok.

    · Try to open Word and perform a test.

    You may also try the steps mentioned in the link below on how to troubleshoot problems that occur when you start or use Word:-

    http://support.microsoft.com/kb/921541

    Let us know the result.

    Thank you.

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  3. Anonymous
    2014-06-23T20:50:37+00:00

    Issue did not happen when in safe mode.  Checked settings and the graphics was unchecked already.  This freezing happens all the time otherwise, hangs when typing changing command ribbons undo redo any changes at all to the document.  since this is a college class that I am doing this work for, it is very frustrating when the hangs for "non responding" program keep getting more and more frequent.  I am running Windows 7 on a laptop.  updates are current.

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  4. Anonymous
    2014-06-06T22:45:40+00:00

    I've been using Office 365 for over a year. I purchased a new laptop at the end of last year and loaded 365 on it. Worked perfectly until about 6 weeks ago and suddenly, Word started hanging up almost every time I use copy and paste. Based on the dates identifying this problem, it doesn't look like Microsoft is making any efforts to fix this bug.

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  5. Anonymous
    2014-06-04T16:53:35+00:00

    I uninstalled Abby Finereader like some of the posts suggested and this cleared up the issue for me.

    One of our clients said that last thing they installed was a printer, so I'm guessing whatever this program does comes with the printer installation software.

    Removed it and all was good.

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