PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Anonymous
    2013-10-09T20:27:47+00:00

    Yup, there is the disclaimer.  

    I guess in my sarcastic mode,  I was thinking of something more explicit like "Beware, PowerPoint 2013 is known to exhibit erratic behavior resulting in hours of lost work for some users"

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  2. Anonymous
    2013-10-09T20:23:57+00:00

    In my case the file with the lost images is significantly smaller than the original file (980 Mb vs 292 Mb) so I suspect that the images are actually deleted, not just a lost pointer or xml tag.

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  3. Anonymous
    2013-10-09T20:07:23+00:00

    OK, I'll throw out a couple of ideas.

    From the message, it sounds like PPT is "losing track" of the image file. I can think of a couple of reasons for this happening:

    • There is the obvious "brute force" approach where PPT actually deleted the image file for some unknown reason.
    • The other possibility is that PPT is simply getting confused. The image file is still part of the file structure, but PPT has lost track of it somehow.

    This it sounds VAGUELY like the XML "End Tag" problem in Word.  When people use the Word "Equation Editor" to make changes to an equation that was previously entered, Word gets stupid and misplaces an XML End Tag. That makes the file unreadable.  I am wondering if PPT is simply "losing track" of the image file.

    I was going to suggest trying to match the image file name to the entry in the slide XML file.  Too bad it isn't that simple. I just looked at a (good) presentation.  Slide one displays an image file with the name "Image15.jpeg".  Too bad I can't find that in the slide XML file.  Can anyone tell me / us how the image file is related to the slide xml file?  I can't even identify any XML tags that appear related to image display.

    Here is the XML for the slide that displays "IMAGE15.JPEG"

    Slide1.xml :

    <?xml version="1.0" encoding="UTF-8" standalone="yes"?>

    <p:sld xmlns:a="http://schemas.openxmlformats.org/drawingml/2006/main" xmlns:r="http://schemas.openxmlformats.org/officeDocument/2006/relationships" xmlns:p="http://schemas.openxmlformats.org/presentationml/2006/main"><p:cSld><p:spTree><p:nvGrpSpPr><p:cNvPr id="1" name=""/><p:cNvGrpSpPr/><p:nvPr/></p:nvGrpSpPr><p:grpSpPr><a:xfrm><a:off x="0" y="0"/><a:ext cx="0" cy="0"/><a:chOff x="0" y="0"/><a:chExt cx="0" cy="0"/></a:xfrm></p:grpSpPr><p:sp><p:nvSpPr><p:cNvPr id="2" name="Title 1"/><p:cNvSpPr><a:spLocks noGrp="1"/></p:cNvSpPr><p:nvPr><p:ph type="ctrTitle"/></p:nvPr></p:nvSpPr><p:spPr/><p:txBody><a:bodyPr/><a:lstStyle/><a:p><a:r><a:rPr lang="en-US" dirty="0" smtClean="0"/><a:t>The Story of the Ribbon</a:t></a:r><a:endParaRPr lang="en-US" dirty="0"/></a:p></p:txBody></p:sp><p:sp><p:nvSpPr><p:cNvPr id="3" name="Subtitle 2"/><p:cNvSpPr><a:spLocks noGrp="1"/></p:cNvSpPr><p:nvPr><p:ph type="subTitle" idx="1"/></p:nvPr></p:nvSpPr><p:spPr><a:xfrm><a:off x="905740" y="2562731"/><a:ext cx="6463247" cy="1514417"/></a:xfrm></p:spPr><p:txBody><a:bodyPr/><a:lstStyle/><a:p><a:r><a:rPr lang="en-US" dirty="0" smtClean="0"/><a:t>Jensen Harris</a:t></a:r></a:p><a:p><a:r><a:rPr lang="en-US" dirty="0" smtClean="0"/><a:t>Principal Group Program Mgr.</a:t></a:r></a:p><a:p><a:r><a:rPr lang="en-US" dirty="0" smtClean="0"/><a:t>Office User Experience Team</a:t></a:r><a:endParaRPr lang="en-US" dirty="0"/></a:p></p:txBody></p:sp></p:spTree></p:cSld><p:clrMapOvr><a:masterClrMapping/></p:clrMapOvr><p:transition/><p:timing><p:tnLst><p:par><p:cTn id="1" dur="indefinite" restart="never" nodeType="tmRoot"/></p:par></p:tnLst></p:timing></p:sld>

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  4. Anonymous
    2013-10-09T18:42:56+00:00

    Until then I would like to see a "caveat emptor" stamp on the Office 2013 advertising.

    Greg, you want a caveat emptor, well it is right there in the MS License terms

    <snip>

    RETAIL LIMITED WARRANTY

    Does Microsoft provide a LIMITED WARRANTY for the software? Yes, other than for trial software, which is licensed “as-is” and without express warranties, guarantees and conditions.  Microsoft warrants that properly licensed software will perform substantially as described in any Microsoft materials that accompany the software.  This limited warranty does not cover problems that you cause, or that arise when you fail to follow our instructions, or that are caused by events beyond Microsoft’s reasonable control.

    </snip>

    Here is the part I particularly love <sarcasm>

    <snip>

    What if Microsoft breaches any part of this agreement? IF YOU HAVE ANY BASIS FOR RECOVERING DAMAGES FROM MICROSOFT, **YOU CAN RECOVER ONLY DIRECT DAMAGES UP TO THE AMOUNT THAT YOU PAID FOR THE SOFTWARE.**YOU MAY NOT RECOVER ANY OTHER DAMAGES, INCLUDING CONSEQUENTIAL, LOST PROFITS, SPECIAL, INDIRECT, OR INCIDENTAL DAMAGES. The damage exclusions and limitations in this agreement apply even if repair, replacement or a refund for the software does not fully compensate you for any losses or if Microsoft knew or should have known about the possibility of the damages.

    </snip

    So they say, if Office doesn't perform as advertised, the most they think you can recover is the purchase price of the product. ... <sigh>

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