PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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513 additional answers

Anonymous

2015-12-30T08:32:59+00:00

The problem is STILL occurring. Just happened to me today. Latest version of PowerPoint installed.
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Anonymous

2015-12-19T22:56:03+00:00

The problem is coming up usually when you go to the sleeping mode. Or when the presentation is saved on the external HDD and it goes to the sleeping mode. I hope it will be fixed soon by Microsoft because it is very annoying...
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Anonymous

2015-12-09T06:10:02+00:00

Hi there! I've been running into this issue with PowerPoint with one specific slide deck over the past 2 weeks. I actually had encountered this image problem earlier with a Microsoft Word file, which also hasn't resolved.

Microsoft PowerPoint for Mac 2011

Version 14.5.8 (151023)

Latest Installed Update: 14.5.8

My files are usually saved on Box. Thanks!
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Anonymous

2015-12-05T03:13:11+00:00

Having a similar issue using a powerpoint being group edited via onedrive. Unable to open the file and then re-save in any version of powerpoint ('13/'16), says the file is corrupt even after changing name and reuploading. File size is around 10mb. 64/32bit made no difference. Still able to edit online and download a fully working version of the presentation, but not optimal if i have to constantly re-share new versions of the file and merge changes.
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