PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times.

1. I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2. After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3. I have reinstalled PPT 2013 and it happened again. I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper. Any suggestions?

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Anonymous

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

Click-2-Run: you should receive the update automatically
"Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

MSI: 15.0.4613.1000
C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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513 additional answers

Anonymous

2015-11-25T21:31:21+00:00
Hi, I can confirm that this problem exists with Powerpoint 2016 for Mac, even with the newest version from Nov. 2015, Version 15.16 (151105). I can not tell exact steps to reproduce it, but it only happened so far with presentations I opened from smb: shares (Windows File Servers)
- Tim
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Anonymous

2015-11-25T18:03:05+00:00

I have spent the past hour trying to fix this problem, or even find a clear solution. Please write a detailed and clear solution on how to solve the "the image part with relationship ID rld19 was not found in the file." This is very frustrating...
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Anonymous

2015-11-08T18:31:47+00:00

Hi Ioannis,

Sorry to hear you're still experiencing this problem, do you see the same issue on multiple computers? Would you be willing to share the template with me so we can try to reproduce your issue here?

Also could you please let me know which version of PowerPoint you're using (Mac or PC, and the version number)? We've had report of updates not applying correctly so we always want to check.

Best,

Dan
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Anonymous

2015-11-08T18:13:36+00:00

Dear Dan,

unfortunately, I get the same problem with the updated version of Office and specifically with Powerpoint. The office does not recognizes the pictures from my template. When I open the template, the pictures are there. When I load it, the sign of the error still remains, so I cannot remove it. It also does not recognized figures from another presentation which I added them in this one, while when I open the original file, the figures are there.

Thank you in advance.

Best wishes,

Ioannis
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