Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
I am happy to see that many more people found the way you need to install Office Home & Business 2013 rediculous.
A customer of mine ordered about 10 licenses and so I ordered 10 sets and went on there to install it.
When I was confronted with this registration issue I created one microsoft account and went on with the installation.
Than I went to the second computer and logged on with the microsoft account I just created and installed a second version.
When I was at the third computer the setup came with some kind of error about registration (max installations reached), I called Microsoft and the woman at the other line had no idea why the error came and she made some change on her side and I could continue. (basically she reset the instalation counter on the microsoft side)
Mind you I used the same email address to logon but I did use different registration numbers each time.
Then of course 2 or three computers later it went wrong again. Same error max installations reached.
Called microsoft again and now I got another woman and she more or less blamed me, it was my mistake to use the same email address.
Apperently (I couldn't find that it was mandatory anywhere) you must register each version with it's own email address or microsoft account.
When I complained that this was never mentioned anywhere, she bluntly told me that I should have read the text that comes up during installation.
So it was my mistake and my fault. Well anyway she wasn't friendly.
She did tell me that for businesses I should have bought business licences. I know the big guys (multinationals etc) buy just a license. They pay less but than again they buy thousands of licenses.
So apperently today even smaller businesses MUST buy plain licenses.
The boxes containing Office Home and Business 2013 I bought where only for very small businesses and therefor each computer needs a microsoft account. PS that it is for very small businesses is not mentioned anywhere on the box.
When I asked what she could do for me.... Well she could also reset the installation counter for the licenses I used. But she also mentioned that after a new update the systems could again mention that they need registration.
So for those systems I disabled the Office automatic update and for the remaining computer I created new microsoft accounts. Like ******@outlook.com. In order not to forget the email adres and the password I used I wrote on each box with a license that location of the computer, the email address and the password.
If they want to have a billion unused microsft account we can oblige.
This time I logged onto my microsoft account that I first created and I did see all the licences I added. But they didn't tell the license number so it just said that I had 5 or 6 times Office Home and Business. So reinstallation is not a real option as still you do not know which of these you should use. And before I calle Microsoft and had the counter rest I did try this, but it seemed that no matter which one I selected, it used just one license number.
I was very very very very very upset that day about Microsoft.
They should be happy that we sell legal versions, and making us jump through 20 different hoops before we can install their software is crazy. And nobody, really nobody reads these 20 pages of legal mumbo jumbo that appears when you install the software. And it is also crazy that you would have to go through all this to find out that you should have one microsoft account per computer.
Next time I might advise my client to go for OpenOffice which is also very good but which is completely free.
The thing that upset me most is that they kind of put the blame on me and that they forget that I represent a paying customer that ordered 10 licenses, which is serious money.
I hope I helped someone not to make the mistake of putting multiple office licenses to one microsoft account. But I also hope that if many people complain that Microsoft will change this.
PS It has been about half a year ago that I installed this and it is running fine up to now. So having the counter reset at the microsoft side and disabeling updates for Office seems to work fine.
Of course people should buy legal software and of course software needs to be registered, but cherish your customer and do not punish them for buying your software.
Greetings Clemens Linders
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