Computer crashed, lost microsoft office..

Anonymous
2013-04-02T00:58:11+00:00

My recently I purchased Microsoft office and downloaded and installed it on my computer. Then my computer crashed, I had to reset it, and thus I lost all of my microsoft office products. Is there anyway for me to get them back or do I need to buy them again?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-04-02T15:13:54+00:00

Hi,

Thank you for posting in Microsoft Community.

As per the issue description, you lost Office 2013 application due to system crash.

Let me help you with the reinstallation of Office 2013.

From where did you purchase Office 2013?

You may sign in to www.office.com/myaccount and check if it displays the Office in the account page.

If it displays the account information you can download Office 2013 using link below and check if you are able to download, install and activate Office 2013:

https://officesetup.getmicrosoftkey.com/

I hope the above steps help. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

Was this answer helpful?

80+ people found this answer helpful.
0 comments

79 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2014-08-28T00:21:31+00:00

    I suggest that provide full details of the problem that you are facing.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-08-27T16:26:57+00:00

    Why on earth didn't you keep a backup copy of the key away from your computer? Now you know why you should.

    If you have any of the proof of purchase, go back to the HUP site and check with support. If you have no proof, you are out of luck.

    I travel.  I do not carry this key with me everywhere I go.  I guess MS Office is better for people who do not travel for work and are away for long periods.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-08-27T00:15:17+00:00

    I lost microsoft word and everything when my computer crashed. Now I need it for school. I went through my emails and found my product key but it didn't work when I put it in. What now?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-05-05T10:46:09+00:00

    my office 365 get lost what I can do my word, powerpoint,excel, not work.

    Was this answer helpful?

    0 comments