Keep getting error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?"

Anonymous
2013-02-17T06:10:29+00:00

I keep getting the error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?" when I start up word, powerpoint, excel, or any other other office program. I have tried both the quick repair and online repair but still get this error. I have tried uninstalling and reinstalling both the 32 and 64 bit versions but still get this error. My computer is running Windows 7 and this is on Office 2013 Professional Plus. Please help as this problem is very annoying and takes about 10 minutes to repair before I can use any office program.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-11-08T13:07:41+00:00

Here's how i fixed the exact error message people are reporting in this thread.

When i tried to change the compatibility mode on Winword.exe i found there were no options abvailable so i right clicked and selected Troubleshoot Compatibility.

From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked.

I should also note i had Abbyy finereader installed and the plugin was causing Word to crash so i simply opened in safe mode and disabled the plug-in.

Hope that at least helps someone.

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  1. Anonymous
    2013-02-18T21:38:10+00:00

    Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013

    No I do not

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-02-18T09:11:40+00:00

    Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013

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  3. Anonymous
    2013-02-18T06:44:17+00:00

    It sounds like you must be using a Click-to-Run version of Office.  Try switching to an MSI version

     

    See http://office.microsoft.com/en-us/word-help/click-to-run-switch-to-using-an-msi-based-office-edition-HA101850538.aspx

     

     

    I am using Microsoft Home Use Program (HUP) and do not have the option to install the MSI based microsoft office edition

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  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-02-18T03:29:19+00:00

    It sounds like you must be using a Click-to-Run version of Office.  Try switching to an MSI version

    See http://office.microsoft.com/en-us/word-help/click-to-run-switch-to-using-an-msi-based-office-edition-HA101850538.aspx

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