Keep getting error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?"

Anonymous
2013-02-17T06:10:29+00:00

I keep getting the error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?" when I start up word, powerpoint, excel, or any other other office program. I have tried both the quick repair and online repair but still get this error. I have tried uninstalling and reinstalling both the 32 and 64 bit versions but still get this error. My computer is running Windows 7 and this is on Office 2013 Professional Plus. Please help as this problem is very annoying and takes about 10 minutes to repair before I can use any office program.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-11-08T13:07:41+00:00

Here's how i fixed the exact error message people are reporting in this thread.

When i tried to change the compatibility mode on Winword.exe i found there were no options abvailable so i right clicked and selected Troubleshoot Compatibility.

From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked.

I should also note i had Abbyy finereader installed and the plugin was causing Word to crash so i simply opened in safe mode and disabled the plug-in.

Hope that at least helps someone.

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  1. Anonymous
    2013-02-18T00:49:39+00:00

    I do not know what you mean by quick repair and online repair.  The "repair" to which I was referring is accessed by clicking on the Uninstall a Program link in the Windows Control Panel and then on the Microsoft Office application in the Uninstall or Change dialog and then click on Change and then on Repair.

    When I get the error it asks me to repair and gives me 2 options: quick repair and online repair but both do not work. When I go to control panel and click change and repair, it gives me the same 2 options: quick repair or online repair, both do not work

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-02-17T22:08:30+00:00

    I do not know what you mean by quick repair and online repair.  The "repair" to which I was referring is accessed by clicking on the Uninstall a Program link in the Windows Control Panel and then on the Microsoft Office application in the Uninstall or Change dialog and then click on Change and then on Repair.

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  3. Anonymous
    2013-02-17T21:36:05+00:00

    Try Repair rather than Uninstall and Reinstall, which usually is of no benefit at all.

    Tried both quick repair and online repair multiple times, still no fix

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  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-02-17T11:39:03+00:00

    Try Repair rather than Uninstall and Reinstall, which usually is of no benefit at all.

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