Office Icons are all missing/replaced by generic white icons

Anonymous
2010-08-03T08:01:12+00:00

For some reason all my office products (word, excel, outlook, access etc.) icons in the start menu and desktop task bar have all been replaced by the generic white icons.

I am unable to uninstall or repair this. I believe (from what I've read on the internet) that it is connected to the "C:\windows\installer" folder and the Office installer files.

Can this problem be solved without having to re-install windows ( as that is the only way I think its possible to be albe to reset the office suite).

Cheers,

Jurgens

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2011-09-24T16:39:18+00:00

I had the same issue as everyone here and I think I've FINALLY figured out a solution!

Go to c:/Program Files/Microsoft Office/Office 14

Right click on each program icon individually and unpin from BOTH your Taskbar and/or Start Menu. (e.g. EXCEL.EXE, MSACCESS.EXE, MSPUB.EXE, OUTLOOK.EXE, POWERPNT.EXE, WINWORD.EXE, etc.)

Then right click and select  "Pin to Start Menu" (not to Taskbar).

Do this for each program you want to eventually make it onto your Taskbar.

Now go to Start and then for each program (that should now show in start menu with the actual Microsoft Office icon), right click and select "Pin to Taskbar".

You can then Remove each one from the Start Menu if you wish by right clicking again and selecting "Remove from this List".

Your icons should now be back to their original format.

I've rebooted my system several times so far and the icons have remained.

Hopefully this will work for everyone else as well!

Good Luck!!!

Was this answer helpful?

600+ people found this answer helpful.
0 comments No comments

123 additional answers

Sort by: Most helpful
  1. Anonymous
    2017-01-05T03:58:15+00:00

    I also had this problem (using Win10 and Office2016) and none of the above solutions fixed it for me, but I have found a very simple solution:

    1. Unpin all of the Office applications for which this is an issue from the task bar.
    2. In Windows Explorer navigate to the Office folder (for me this is Program Files (x86) > Microsoft Office > Office16)
    3. For each of the application .exe files you need:
    • 3.1 Right click on the .exe file
    • 3.2 Select Send To > Desktop (create shortcut)
    1. When all of the applications shortcuts are on your desktop, rename them if you want (by default they will all be in the form "APPLICATION.EXE - Shortcut"), for example, I renamed "WINWORD.EXE - Shortcut" as "Word".
    2. Drag each shortcut to the task bar and drop it on
    3. The task bar item thumbnail should then keep the correct icon
    4. You can then delete the shortcuts from the desktop without losing the task bar thumbnails.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2016-01-16T06:15:08+00:00

    had the same issue with icon office 2013, deleting cache icon didn't wok, adding keys to registry either. And it was not a file association problem (since clicking on the weird icon launch the software with the right icon)

    You get that problem if you (or ccleaner...) deleted some weird files in C:\Windows\Installer (hidden file)

    If you don't find on C:\Windows\Installer a bunch of files between bracket, and  in one of them containing the wordicon.exe don't look further that's your problem.

    • find in a friend computer in C:\Windows\Installer the folder containing  wordicon.exe
    • copy it folder (with all  other icon on it). (the folder name will look like {90150000-0011-0000-1000-0000000FF1CE} 

    copy it into your computer in C:\Windows\Installer

    • run task manager, terminate the process explorer.exe
    • in task manager/ click on "new task" write explorer.exe
    • click ok

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2013-02-21T16:01:47+00:00

    Thanks, this works for the icon on taskbar & startmenu.

    But browsing files in explorer will not show proper icons. I will try to find way to uninstall and reinstall office.

    Icons disappear when {GUID} folders are deleted from C:\Windows\Installer. CCleaner apparently will do this, though I don't use CCleaner and I'm experiencing the problem.  I do, however, use Revo Uninstaller, and I am wondering if it is the culprit.

    The problem is discussed here .  Read WindowsStar's response, and follow his link.

    This is the exact problem, because I accidentally delete C:\Windows\Installer myself to save space in drive C thinking it store installation files that I don't need anymore.

    I tried hours to uninstall & reinstall but no luck. Last resort to system image restore

    I upload the Subfolder that belongs to Office 2010 32bit here, if someone want to test if it works:

    C:\Windows\Installer{91140000-0011-0000-0000-0000000FF1CE}

    {91140000-0011-0000-0000-0000000FF1CE}.zip

    I figured this out using free“**FileTypesMan v1.61”**suggested by WindowsStar inhttp://www.sevenforums.com/general-discussion/51078-microsoft-icons.html#post474320

    This solutions worked for me on W2K8R2 Terminal Server. Thanks!

    In addition we have Visio installed on our Terminal Servers. Unfortunately i hadn't the GUID of Visio,

    so i looked in the Registry at:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\

    There is a key named:  {90140000-0057-0000-0000-0000000FF1CE}

    So i created a folder named exactely like the one in the Registry at "C:\Windows\Installer"

    and put a copy of the file "C:\Program Files (x86)\Microsoft Office\Office14\VISICON.EXE" in

    "C:\Windows\Installer{90140000-0057-0000-0000-0000000FF1CE}".

    After logoff and logon again at the Terminal Server, the icons were display in the startmenu displayed correctly again.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2013-01-11T16:22:38+00:00

    Don't know if anyone on this thread has actually a workable repair for the icon issue, but in another thread I found a fix that actually worked for my Office 2010.  I have provided the post below so that other recently frustrated users like myself may benefit! 

    **Office Icons are all missing/replaced by generic white icons**

    http://answers.microsoft.com/thread/d9e13b4f-959b-48f4-b7f3-bc897c2fbad9

    <snip> From the Start menu > open Microsoft Office folder-> open Microsoft Office 2010 Tools- folder > start Microsoft Office Picture Manager > Click Help  > select Detect and Repair > Select 'Restore my shortcuts while reparing' > click Start.

    After this all my Office icons came back!  </snip>

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments