Microsoft Office Professional Plus 2010 encountered an error during setup.

Anonymous
2010-05-02T12:09:35+00:00

I've finally gotten Office 2003 out of the way so that I can install 2010. Unfortunately, every time I try, this error appears.

Helpful as ever, no extra information (not even a mere error code) is provided.

Does anybody have any ideas as to what is going on and how I can remedy this? Please don't make my go back to 2003... it's more than a little outdated for a Windows 7 computer.

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Anonymous
2010-05-03T04:20:22+00:00

Try renaming the ‘Microsoft Help’ folder and then install Office.

Follow the steps given below to rename the Microsoft Help Folder:

1.    Click on Start > All Programs > Accessories > Run > Type %Programdata% and Click OK

  1.    Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

Now try installing Office and check if it works.

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Anonymous
2010-05-09T08:23:36+00:00

Finally got it installed. Step-by-step guide for other users who encounter the same issue:

  1. Create a new administrator account.
  2. Log on and launch the installer.

If things don't quite work perfectly now:

  1. If you recieve errors accessing your ProgramData folder, use the TakeOwnership registry hack to take control of the entire ProgramData folder, and if needed, create a "Microsoft Office" folder with "Microsoft Office 2010 Tools" inside it under %programdata%\Microsoft\Windows\Start Menu.
  2. Your error may return at the end of the installation, but don't worry, it's finished and Office is now installed. Switch user (don't log off!) and go back to your own user. Double-check that everything works. Now, to turn off your computer, press and hold the power button for ~five seconds. This will force the computer to shut down instantly, which will close the installer with the error without giving it the opportunity to roll back its changes.

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  2. Anonymous
    2011-09-29T18:06:17+00:00

    I was attempting to install Microsoft Office Professional Plus on a Windows 7 64-bit Enterprise system.  This was a first time new install, not an upgrade.  During the install the power went out.  When it came back on, I tried to install Office again and got the "Office encountered an error" message.  I've tried a few fixes, including renaming the Help folder, without any luck.  I then used the Microsoft Fix It tool for Office 2010 suites, which can be found by going to the following link and scrolling down towards the bottom of the page:

     

    http://support.microsoft.com/kb/290301

     

    After the tool was installed and ran, I restarted the computer and installed Office without any issues.  Just thought I'd share what worked for me.  :)

    I bought a computer 64 bit win 7, used the trial of home/student office 2007, put on the trial office pro 2010, bought a license and couldn't activate it.  Uninstalled office, incomplete uninstall.  Tried all the tricks here with msiexec, renaming help, etc to no avail.  Even tried rolling back to an earlier restore point.  Was ready to roll windows back to an out of the box state and tried this as a last resort.  Worked like a champ!!!!!

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  3. Anonymous
    2011-09-21T04:29:39+00:00

    Microsoft Office Professional Plus 2010 encountered an error during setup.

    I was getting this error each time I tried to install the software that I paid for and downloaded directly from Microsoft. I recently did a clean install of Windows XP Home Edition on this computer so in my case it wasn't related to a previous version of Microsoft Office.

    My problem might have been different, I'm not sure. BUT what worked for me was downloading Windows Installer again and running it. Apparently there was a corruption in my original Installer. I had already tried the suggestions I saw listed here and nothing worked for me. I also couldn't install anything else. I would suggest that you try installing another program to see if you get any error messages about Windows Installer not being able to run in safe mode or something similar. If you do, go to this website and download Windows Installer v4.5 for your OS. It should fix the issue.

    Go here for the download:

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=8483

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