Office 2010: printing does not respect properties of printer

Anonymous
2010-07-01T07:32:35+00:00

Hi,

I am using O2010 Professional Plus UK. It seems that O2010 ignores all setting of the Properties of the printer and only applies the settings you see on the print page of Office itself. That means that all other options of the printer are out of reach: O2010 just ignores them.

This issue is only with O2010 and not with any other software so it clearly must be an O2010 problem.

I am using a Vista 32bit UK OS.

Any help in solving this is more than welcome!

Michael

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2010-07-16T22:01:37+00:00

It suggests an incompatible printer driver or the driver is damaged. Download the latest version of the driver, then delete and reinstall the printer. If it persists, take it up with the printer manufacturers support site to see if they have a solution.

-- Terry Farrell - MSWord MVP

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Anonymous
2012-07-30T05:43:33+00:00

Problem:  Microsoft Word 2010 ignores printer settings when in Compatability Mode.  When in Word 2010 mode it prints fine.  For example: try printing 2 copies, or a page range, current page or anything else in any compatability mode document created in any verson of Word and it does not work.  It will print a full copy of the document.  But it ignores everything else. 

Temp fix:  I have people convert the document to Word 2010 format to do any kind of special printing.  If they want the page range or 2 copies or anything else it has to be done from Word 2010 format.

Keep in mind that Word 2007 DocX format is Different than Word 2010 DocX and so 2007 docs come up as compatability mode as well and have the same issues as any other .doc docs. 

MS should fix this.  I know office 2012 is about to release, but this is a really bad bug.  I have this issue on brand new images running Windows 7 Pro (updated), Drivers for all the printers updated, and the issue is happening on all the many types of printers we have.   Not a driver issue.  Word issue. 

By the way, the version of Word 2010 is the corporate version with sp1 built in.  Not sure if that makes any difference.  I don't have 2010 without sp1.  Maybe that has less issues.  Curious if the guys not experiencing this are running a previous version of 2010. 

Chris

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-02-08T04:56:31+00:00

    I do not see that problem with a document in compatibilty mode here.  If I select print current page of a 223 page document, I just get the current page, no more, no less.

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  2. Anonymous
    2013-02-07T20:35:44+00:00

    Last experiments

    Files prints fine if saved with a DOC extension then printed.

    Save it as a DOCX extension and it fails.

    Print drivers are up to date.

    This did not work for me and I'm still looking for a solution to the problem. This issue is obviously an Office problem and NOT related to drivers. It amazes me that this problem has been around for so long and left unaddressed by Microsoft.

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  3. Anonymous
    2012-11-08T08:04:45+00:00

    Sorry, but the printer drivers ARE the responsibility of the printer manufacturer.

    --

    Hope this helps.

    Doug Robbins - Word MVP,

    Email: dkr[atsymbol]mvps[dot]org

    Posted via the Community Bridge

    This is not helping the discussion Doug, any resonable person can see that it is not the printers or their drivers that are the problem, but an issue within Microsoft Office 2010.

    And the last I was aware Microsoft are responsible for that, so perhaps Microsoft should have one of their employed representatives provide a solution.

    From my perspective this is either a coding or permission issue, and I do appreciate the effort required to dig through code to find bugs, but it is the programmers responsibility to rectify faulty software.

    For my client this issue has multiplied their workload by at least 250%, I refuse to believe that Microsoft intended this behaviour, so if they have a fix and not a workaround then I hope they will release it soon.

    For now I cannot reccomend Office 2010 or Future Office Releases to any current or future clients.

    Richard.

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