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Hi,
I am using O2010 Professional Plus UK. It seems that O2010 ignores all setting of the Properties of the printer and only applies the settings you see on the print page of Office itself. That means that all other options of the printer are out of reach: O2010 just ignores them.
This issue is only with O2010 and not with any other software so it clearly must be an O2010 problem.
I am using a Vista 32bit UK OS.
Any help in solving this is more than welcome!
Michael
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It suggests an incompatible printer driver or the driver is damaged. Download the latest version of the driver, then delete and reinstall the printer. If it persists, take it up with the printer manufacturers support site to see if they have a solution.
-- Terry Farrell - MSWord MVP
Problem: Microsoft Word 2010 ignores printer settings when in Compatability Mode. When in Word 2010 mode it prints fine. For example: try printing 2 copies, or a page range, current page or anything else in any compatability mode document created in any verson of Word and it does not work. It will print a full copy of the document. But it ignores everything else.
Temp fix: I have people convert the document to Word 2010 format to do any kind of special printing. If they want the page range or 2 copies or anything else it has to be done from Word 2010 format.
Keep in mind that Word 2007 DocX format is Different than Word 2010 DocX and so 2007 docs come up as compatability mode as well and have the same issues as any other .doc docs.
MS should fix this. I know office 2012 is about to release, but this is a really bad bug. I have this issue on brand new images running Windows 7 Pro (updated), Drivers for all the printers updated, and the issue is happening on all the many types of printers we have. Not a driver issue. Word issue.
By the way, the version of Word 2010 is the corporate version with sp1 built in. Not sure if that makes any difference. I don't have 2010 without sp1. Maybe that has less issues. Curious if the guys not experiencing this are running a previous version of 2010.
Chris
I can't believe how many people keep pointing to the printer driver on this issue. This is ridiculous. It is most definitely an MS issue. All my machines worked fine when using this same printer driver and using MS Office 2003. Now it does not work at all on MS Office 2010. it works fine in other programs that use printer settings. MS office is the ONLY software that does not work! In standard problem solving you look for patterns. Notice on this board several different manufactures of printers are listed but MS Office is the consistent pattern. Come on Microsoft wake up.
Nothing that anyone has listed or suggested has worked. I have a Dell printer and have the most recent driver installed. This is frustrating.
Yes offcourse, but printing options based on the operating system also in some cases.
In our environment, print options in non Office 2010 apps (like Adobe Acrobat Reader) work correctly. Staple and hole punch options work per the print options selected.
In Word 2010 and other Office 2010 apps - when printing to the same printer and using the same print driver - selected options do not work. Staples are not oriented as selected, and hole punches do not happen at all.
Therefore, these issues are not always or solely due to print driver incompatibility.
Cw.