Can't open Word File because of end tag/start tag mismatch error...need XML help!

Anonymous
2010-06-09T00:42:38+00:00

I get the following message when i try to open a word document that i desperately need

  The name in the end tag of the element must match the element type in the start tag

Location: Part: word/document.xml, Line: 2, Column: 96760

I know how to "unzip" the docx files and get to the main document.xml file, but i know nothing about xml programming. Any suggestions? i got an xml editor and found that there are 6 mismatch errors, but i don't know how to fix them. I also don't know how to rezip al the files back into a docx format. I would love any help. Thanks.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2011-04-25T16:26:25+00:00

You're welcome Catherine.

Going forward if you or anyone else comes across this issue again, we have a FixIt solution created that should address this problem.  You can go to the following KB article and it should give you the details about how you can correct these documents.

http://support.microsoft.com/kb/2528942

Brandon

Was this answer helpful?

5 people found this answer helpful.
0 comments No comments

528 additional answers

Sort by: Most helpful
  1. Anonymous
    2010-10-03T19:05:29+00:00

    Man, you guys are life savers. I have the same problem and its a bunch of equations and figures that too me hours to do and its for a presentation at work. Can someone please help me? My job kind of depends on this report.

    Here is the download llink: http://www.sendspace.com/file/2ccq80

    The error read Location: Part: /word/document.xml, Line:2, Column: 245838

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2010-10-03T00:01:05+00:00

    Thanks so much!!

    I am really grateful to you.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2010-10-02T23:51:40+00:00

    Hi.. So as most people here in this forum, it seems I have the same exact problem.

    "The name in the tag of the element must match the element type in the start tag.

    Location: Part: /word/document.xml, Line:2, Column: 58693"

    And here is the document

    http://www.mediafire.com/?bca6eh33sy2tqy6

    Any help would be greatly appreciated! Thanks.

    See  http://www.mediafire.com/?b4e9gnl0yf9x374

    There were 2 errors and both involved a bit more than just the omath tag going south. Although all the content is still in the document, some will appear to be lost. I'm not sure as to why Word doesn't display the 'lost' content. Anyway, the first error was on page 3 below "Using eqn 2", and the second one is eqn 6. It looks like the entire equation is gone there.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2010-10-02T23:14:20+00:00

    Hi.. So as most people here in this forum, it seems I have the same exact problem.

    "The name in the tag of the element must match the element type in the start tag.

    Location: Part: /word/document.xml, Line:2, Column: 58693"

    And here is the document

    http://www.mediafire.com/?bca6eh33sy2tqy6

    Any help would be greatly appreciated! Thanks.

    Was this answer helpful?

    0 comments No comments