Can't open Word File because of end tag/start tag mismatch error...need XML help!

Anonymous
2010-06-09T00:42:38+00:00

I get the following message when i try to open a word document that i desperately need

  The name in the end tag of the element must match the element type in the start tag

Location: Part: word/document.xml, Line: 2, Column: 96760

I know how to "unzip" the docx files and get to the main document.xml file, but i know nothing about xml programming. Any suggestions? i got an xml editor and found that there are 6 mismatch errors, but i don't know how to fix them. I also don't know how to rezip al the files back into a docx format. I would love any help. Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2011-04-25T16:26:25+00:00

You're welcome Catherine.

Going forward if you or anyone else comes across this issue again, we have a FixIt solution created that should address this problem.  You can go to the following KB article and it should give you the details about how you can correct these documents.

http://support.microsoft.com/kb/2528942

Brandon

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  1. Anonymous
    2011-06-22T11:40:35+00:00

    Hi all,

    I would appreciate some help recovering this doc if possible.

    https://skydrive.live.com/redir.aspx?cid=ce83ffccab48a832&resid=CE83FFCCAB48A832!271

    Many thanks.

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  2. Anonymous
    2011-06-02T18:31:44+00:00

    This file seems to have some other type of corruption going on and I wasn't able to recover much of the document.  The following, was the best I could do at this point.

    http://uploading.com/files/da298f6d/pewna%2528Fixed%2529.docx/

    Brandon

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  3. Anonymous
    2011-05-30T23:55:45+00:00

    Hello,

    I've got same error with this file: http://wcy9.pl/pewna.docx

    Could You help me? Fix it doesn't work...

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  4. Anonymous
    2011-05-28T10:14:14+00:00

    Hi 

    i have a problem with my file. i have trying to fix it but I failed. I very need  this file.

    The file should be located here: http://www.sendspace.com/file/zckpaz

    Than you for your help!

    See http://support.microsoft.com/kb/2528942

    I tried the suggested Fix It on your document and it works.

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