Can't open Word File because of end tag/start tag mismatch error...need XML help!

Anonymous
2010-06-09T00:42:38+00:00

I get the following message when i try to open a word document that i desperately need

  The name in the end tag of the element must match the element type in the start tag

Location: Part: word/document.xml, Line: 2, Column: 96760

I know how to "unzip" the docx files and get to the main document.xml file, but i know nothing about xml programming. Any suggestions? i got an xml editor and found that there are 6 mismatch errors, but i don't know how to fix them. I also don't know how to rezip al the files back into a docx format. I would love any help. Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2011-04-25T16:26:25+00:00

You're welcome Catherine.

Going forward if you or anyone else comes across this issue again, we have a FixIt solution created that should address this problem.  You can go to the following KB article and it should give you the details about how you can correct these documents.

http://support.microsoft.com/kb/2528942

Brandon

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  1. Anonymous
    2011-05-04T14:45:23+00:00

    The fixit solution worked!

    Thanks a lot for you help

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  2. Anonymous
    2011-05-04T14:36:40+00:00

    I can't get to the link for some reason.  Can you upload the file again?

    Also, have you tried using the FixIt solution?

    http://support.microsoft.com/kb/2528942

    Brandon

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  3. Anonymous
    2011-05-04T12:44:38+00:00

    Hey

    i'm having the same problem with my corrupt word document. If anyone could help it would be amazing the document can be found here:

    https://rapidshare.com/files/460554156/altered\_Conceptual\_desgin\_CW2\_report.docx

    Please could you let me know if it is possible to repair and if so how long will it take because the deadline for this report is next week.

    cheers

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  4. Anonymous
    2011-05-03T21:12:29+00:00

    Thanks alot man!

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