Can't open Word File because of end tag/start tag mismatch error...need XML help!

Anonymous
2010-06-09T00:42:38+00:00

I get the following message when i try to open a word document that i desperately need

  The name in the end tag of the element must match the element type in the start tag

Location: Part: word/document.xml, Line: 2, Column: 96760

I know how to "unzip" the docx files and get to the main document.xml file, but i know nothing about xml programming. Any suggestions? i got an xml editor and found that there are 6 mismatch errors, but i don't know how to fix them. I also don't know how to rezip al the files back into a docx format. I would love any help. Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2011-04-25T16:26:25+00:00

You're welcome Catherine.

Going forward if you or anyone else comes across this issue again, we have a FixIt solution created that should address this problem.  You can go to the following KB article and it should give you the details about how you can correct these documents.

http://support.microsoft.com/kb/2528942

Brandon

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  1. Anonymous
    2011-04-20T03:51:23+00:00

    Download limit for the uploading website?

    If you aren't able to download that file, you can post a comment on the following blog for this issue.

    http://blogs.technet.com/b/wordonenotesupport/archive/2011/03/24/error-when-opening-a-word-2007-or-2010-document.aspx

    Brandon

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  2. Anonymous
    2011-04-20T03:40:12+00:00

    it seems the email address is removed for paivacy?

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  3. Anonymous
    2011-04-20T03:37:11+00:00

    it seems email address is removed for privacy?

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  4. Anonymous
    2011-04-20T03:35:07+00:00

    Thank you Brandon. But I've reached the download limit.Can you please send me a email?

    my email address is : *** Email address is removed for privacy ***

    Thank you very much!

    Wan Peng

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