Word 2010 Font Problem: different fonts showing up on screen

Anonymous

I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document.

The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.

When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.

Is anyone else having this problem?

Jeff

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"

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Anonymous

Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.

Thanks for the recommendation.

Jeff

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Anonymous

I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.

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Anonymous

2011-04-15T02:58:36+00:00

Adding my name to the many, many people experiencing this problem. Primarily with Gotham (not an Adobe font! H&FJ.) I was blaming my font manager, which I installed about the same time I upgraded to Word 2010, so I'm really dismayed to find out this is a Word 2010 problem that has persisted for nearly a year.

I do have CS5 installed, my default printer is a Xerox Phaser but I also have Adobe PDF and MS XPS Document Writer installed, I already had a RTL font installed.

My experience mimics other reports that closing and reopening the document will reset it briefly, as will changing the printer, but the more you edit it, the worse the kerning gets until you can't edit the document at all because the letters are so spaced out you can't tell where one word ends and the next begins (and where you click in the document isn't always where it looks like you're clicking, so once the letter spacing has gone crazy, so you can't edit it anyway.) Also (and I haven't seen anyone mention this behavior yet), sometimes the letter spacing is very tight and all the letters pile up on top of one another.

So discouraged that Microsoft hasn't been able to reproduce this. Should we all be listing every installed program to try and find the common thread? Aargh.
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Anonymous

2011-04-05T16:00:05+00:00

to jdclaqrkson:

You are probably right. Despite, I was unclear with my suggestion. I have Windows 7 and after turning on the Aero on it is good now for one week (without intensive use and testing of Word 2010). But that would be surprising. I am with you that Microsoft performes very week here. There is little reason to invest money in a product that could be replayced by free ware in the future. My open type fonts run with other programs very well.
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