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I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document.
The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.
When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.
Is anyone else having this problem?
Jeff
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"
Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.
Thanks for the recommendation.
Jeff
I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.
I don't have the fonts to try and reproduce this, but since it's an OpenType font have you taken a look at the Ligatures or Stylistic sets to see if one of the options are causing the issue? You'll find them in the Fonts dialog box on the Advanced tab.
I've read through this thread and didn't note if the issue is display only or if the documents also prints incorrectly too. Do your documents also print/PDF this way?
Also, could you send me a small sample document? You can email it to BethAMelton AT gmail DOT com.
~Beth Melton Microsoft Office MVP
Beth,
The problem is exhibited and reproduceable on machines that show the problem by following the steps above
I'll send you a file that exhibits the symptoms -- but note that if your machine doesn't show the problem, you won't see the problem.
There is some secondary cause (other than W2010 + OT/PS font) -- perhaps installation of an Adobe product? It would be VERY VERY helpful if we could figure out what we all have in common that causes the problem to exhibit.
I don't have the fonts to try and reproduce this, but since it's an OpenType font have you taken a look at the Ligatures or Stylistic sets to see if one of the options are causing the issue? You'll find them in the Fonts dialog box on the Advanced tab.
I've read through this thread and didn't note if the issue is display only or if the documents also prints incorrectly too. Do your documents also print/PDF this way?
Also, could you send me a small sample document? You can email it to BethAMelton AT gmail DOT com.
~Beth Melton Microsoft Office MVP