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My outlook stop receiving emails nor can I send emails from outlook. There is no error message from Outlook stating why it's not syncing.
I've checked gmail acct, IMAP is enabled.
I've logged out of Outlook and re-link my gmail acct to outlook, didn't work.
I've uninstalled the new Outlook and set everything up, still didn't work.
This is the new Outlook version that i'm working with. It stopped working yesterday at 3:30pm. Everything was working fine then suddenly I couldn't send an email then noticed no new emails were coming in.
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Sorry so what's the answer? I'm using outlook in office 2019. The box in my google account giving access to gmail is and always has been ticked. So what do I do? I don't get an error message, it just says 'sychronising subscribed folders' for my gmail - but it never completes.
I have the same problem. Also this kind of problem occured already a few agos ago too. So annoying.
4.2313.0
As a follow-up: a lot (but still not all) of my emails have now synced up, so I think it is a VERY slow loading issue. So, deleting the malfunctioning email from All Devices and reinstalling it seems to be the fix, followed by patience if you have a lot of data out there to sync. Thank you fellow community members for the assist. Only got one email from Microsoft much later on the first day I posted (the 5th), and then another asking the same questions today - 4days later and still not providing any useful suggestions or resolution. Obviously this didn't impact your entire customer base, but from reading the comments here, it definitely negatively impacted a very significant portion - responsiveness would have been appreciated by a large customer base and the lack thereof will probably be communicated by the same.
Martha Breen
I have the same problem, I gmail account is fine. The other is not syncing.
Same version: New Outlook 1.2025.129.300