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I've been dealing with this issue since Monday, my email is saying that my storage is full. When I click 'Manage Storage' it shows that my email storage is 0.8 GB of used storage and 100 GB available. My OneDrive storage is 5.5 GB of used storage out of 100 GB. I'm only getting this storage full warning on the Outlook web browser and the Outlook app. I'm not getting any storage full warnings from OneDrive on my computer.
I've tried to reset my account on the Outlook App on Android, I've tried deleting the cache, deleting the data, I've tried uninstalling the app and reinstalling, I've tried logging off and logging back in. NOTHING is working. I've tried resyncing on my computer and looking for sync issues. Because OneDrive isn't getting the warning, there are no issues found.
I've already spoken to multiple people on the Live Chat option with Microsoft; all they tell me is that they can do nothing. I can't delete any emails, if I try to delete emails, it'll just refresh and show the emails still there. I can't send any emails because of the storage full warning. I can receive emails, however, I just cannot respond to them whatsoever.
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I found the problem. It's "New" Outlook. I switched back to the old Outlook and no longer receive any message regarding beyond a limit of storage. As well, I can now send emails. New Outlook is apparently the culprit in my situation.
Had the same issue up until now.
Deleted a lot of stuff from OneDrive until I reached 0,6 GB, while my e-mail storage amounts to 1,2 GB.
So both well under the maximum capacity of the free account. However the Outlook web browser and the Outlook app both were warning me that I used 5,6 GB with only 5 GB available.
It seems that today I fixed the issue by clearing just one mail with attachments of 20 MB.
All of a sudden the warning disappeared in Outlook and it seems I have retrieved full functionality. For 20 minutes now I haven't seen the warning, so hopefully the problem has been fully resolved.
Hope this also helps other people here affected by this issue.
I have the same issue! It's relieving to hear that this is happening to a lot of people. Hopefully they can fix it.
Hello Mia,
This also has been happening to have the same issue for 5 days. I lose my ability to receive mail in 12 days, and I am unable to send mail, despite only having 0.8 GB used in storage. If this could be fixed as soon as possible, it would be greatly appreciated.
Jacob
Might have been corrected. I'm no longer seeing the message.