Outlook is constantly refreshing - what can I do?

You gotta just keep clearing the cache on the browser you're using for Outlook (the issue will likely eventually crop up in Safari as well; various users on this thread, and this one, have reported the issue on other browsers including Microsoft Edge).

The quickest way to actually deal with the root cause of the issue would be to change your major to Computer Science, get your degree, get a job at Microsoft, get transferred to the team that owns Outlook, and roll back the release that went to Production around the end of January 2025.

It's happening across multiple browsers and multiple platforms. This is not a user or account issue. That much was obvious from word one.

This is the new normal now. You have to restart your browser every time you want to reply or write a new email.

21st Century productivity tools are the best!

**** morons.

Mine has been doing this the past several days. The only way to "fix" it is to delete all cookies or log out of your email and log back in.

Each morning at work, I come back in and it starts doing this. I used to be able to leave it open overnight, but now I have to log out and log back in every morning because of this BUG.

I'm using Chrome browser on Windows.

I've disabled all extensions etc and it doesn't solve the issue. This is something microsoft has done to us.

Good afternoon,

I am an IT Support personnel for an educational organization that utilizes Lenovo ThinkPad Gen 6 laptops running Windows 10 Education version 22H2 as our primary staff devices. Our organization primarily uses Google Chrome as the default web browser and accesses Outlook through the web app.

For about a month now, we have been experiencing a recurring issue where Outlook unexpectedly refreshes for users. This issue only affects some users and appears to be intermittent. When it occurs, it is typically triggered by attempting to open emails with attachments or by creating a new email.

We have found that clearing the cache, cookies, and browsing history temporarily resolves the issue, but after an undetermined amount of time, the problem reoccurs. Reports of this issue are not limited to the campus I support—other campuses within our organization, which use the same devices, equipment, and systems, have also reported the exact same issue.

Below are the troubleshooting steps we have already attempted:

• Cleared cache, cookies, and browsing history (temporarily resolves the issue)
• Restarted the device multiple times
• Used an alternative URL (Outlook.office365.com instead of Outlook.office.com)
• Updated the Google Chrome Browser
• Uninstalled and reinstalled the Google Chrome Browser
• Reset Site Permissions
• Reset Chrome Settings to Default
• Ensured the ThinkPad device itself is up to date
• Re-imaged the ThinkPad device itself
• Attempted using an alternative browser (Microsoft Edge)

Any assistance with resolving this ongoing issue would be greatly appreciated. Please let me know if any additional information is needed. Thank you.

This is not a mild annoyance. Every time I refresh my browser to short-term fix this, I need to log in again in a dozen other places, each one costing me several seconds of time and up to an entire day of frustration-induced brain fog. And the fix only lasts for the rest of the day (if I'm lucky).

This has been an ongoing issue for over a week now. Am I crazy to think that's an unacceptably long time for something this basic and common-case to be ongoing?