Blocked senders and domains list has disappeared, Outlook now not saving blocked list

Thanks Yung,

However, the hundreds and hundreds of previously saved blocked senders I accumulated over many years is still wiped out. I have tried to give feedback as you suggested.

Best wishes,

Fiona

Hi Fung(2),

Thanks for your response.

This seems to be an error on the web page. But the function is still there.

The way to complete the operation is as follows.

You enter the e-mail address you want to block normally and click 'Save'. Your page may be refreshed after you have clicked 'Save'. You will notice that the 'Save' button in the bottom right corner is still clickable.

Note that you should not click 'Save' at this point. You click on 'Discard'. After that you will see what you stored last time. The function works fine.

This seems to be an error on the page. I suggest you click on 'Help-Feedback' above to give feedback on this issue.

Best Wish

Yung.D| Microsoft Community Support Specialist

Hi Fung(2),

First of all, thank you for your reply, I am regret that you marked my reply as not helpful, because I am doing my best to help you solve the problem. And I want to confirm with you again, have you tried to change the browser and use the privacy mode of the browser?

Secondly, I want to make it clear to you, Community is a place for everyone to exchange problems. And as Community Support, we have the same permissions as users. I'm sorry that I don't have enough permissions to perform any checks on the mailbox server. And I also provide all the solutions that are within my permission to provide.

I see you tried to contact Outlook.com support, but were unsuccessful, please make sure you sign in with your personal Microsoft account, not your work and school account and contact Outlook.com online support staff during business hours.

I hope this information was helpful. If you have any questions, please let me know, I will be happy to help you further.

Have a good day.

Best regards

Jim - MSFT | Microsoft Community Support Specialist

I did manage to get through to chat and they gave me these instructions. The instructions were provided by a bot. I do not know if they work or not.

________________________________________________________________________________________________________________________________________________

I want you to request to remove devices and reset your password and do a reputation check on your account.

**To Remove Connected Devices Or Mobile Devices:

1. Go to the Outlook settings by clicking on the settings icon on the top right side of the toolbar. Or click on "View " and then on "View Outlook settings" Option.
2. Navigate to General >>You will see on link on top "Click Here" please click on it.
3. Mobile devices
4. Click on trash icon to remove it. after deleting devices click on "X" icon and save the changes. And refresh Outlook Page.

Do a password reset for your Microsoft account.

In order to increase the reputation, score I would suggest you to please check the reputation score multiple times.
https://account.live.com/reputationcheck It will ask you to verify your email account by entering a working mobile phone number that can receive the code.
This link also can help you to increase account reputation status.

I would like to inform you that you need to run the reputation check multiple times in 24-48 hours, as much you can, but make sure that you need to maintain the gap for next reputation check at least 3-4 hours.

Do the above guided process and check the outcome after wait of 24 hours.