Using classic Outlook for Windows in business environments
Have you checked the Application Log in Event Viewer for Outlook related information? I was able to find this as an informational event:
The Exchange web service request GetAppManifests failed. The error code is 0.
HTTP Response Code: 401
Additional Error Message:
An unknown internal error occurred. The error code is 80004005
Have you seen these registry entries to try:
Manually Reset Autodiscover & EWS Settings
- Close Outlook.
- Open Registry Editor (
regedit). - Navigate to:
CopyEditHKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover - Add (or modify) these DWORD (32-bit) Values:
-
ExcludeHttpsRootDomain=1 -
ExcludeScpLookup=1 -
ExcludeSrvRecord=1 -
ExcludeHttpRedirect=1 -
ExcludeSrvLookup=1 -
ExcludeLastKnownGoodUrl=1 -
PreferLocalXML=1
-
- Restart the PC and try signing in again.